Karen Fontana
Dearborn,MI
Summary
Customer service representative dedicated to providing friendly and attentive support. Proven ability to promptly respond to customer questions and concerns.
Overview
39
39
years of professional experience
Work History
Patient Care Taker
Family Members
Monroe , MI
05.2007 - 01.2023
- Maintained a clean, safe environment in the patient's room or area of residence.
- Recorded detailed notes on patient condition and treatment plans.
- Encouraged patients to participate in therapeutic activities, such as exercise programs or leisure activities.
- Provided companionship by engaging in conversation or playing games with the patient.
- Changed wound dressings as directed by doctors, nurses, caregivers.
- Administered oral medication, injections, IV therapy or catheterizations when necessary.
- Managed multiple tasks simultaneously while providing quality care for each patient.
Secretary
J&M Distribution
Monroe , MI
01.2005 - 04.2007
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Cleaning Contractor
Self Employed Services
Monroe , MI
10.1993 - 11.2005
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Scrubbed walls to remove dirt and grime.
- Maintained cleaning equipment in good working condition.
- Responded promptly to customer requests for cleaning services.
- Assisted with special projects related to cleaning or maintenance when needed.
- Inspected rooms for damages before beginning work on them.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Ensured all products used were safe for use around children or pets.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Customer Service Cashier
Pizza Hut
Monroe , MI
10.1993 - 01.1998
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service
Monroe Mall
Monroe, MI
01.1988 - 02.1990
- Ensured all customer service standards are met at all times.
- Participated in team meetings discussing ideas on how to better serve our customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Cashier
Kmart, Sears Holding
Monroe , MI
03.1985 - 05.1986
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Cashier
McDonald’s
Monroe , MI
01.1984 - 02.1985
- Ensured smooth store operations by delivering excellent customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
GED -
Adrian Vocational
Adrian, MI01-1983
Skills
- Product Recommendations
- POS Systems
- Drawer balancing
- Payment Collection
- Payment Processing
- Cash Handling
- Customer Assistance
- Customer Service
- Cash Register Operation
- Cleaning and sanitizing
- Mobility Assistance
- Compassionate Care
- Emotional Support
- Restocking supplies
Timeline
Patient Care Taker
Family Members
05.2007 - 01.2023
Secretary
J&M Distribution
01.2005 - 04.2007
Cleaning Contractor
Self Employed Services
10.1993 - 11.2005
Customer Service Cashier
Pizza Hut
10.1993 - 01.1998
Customer Service
Monroe Mall
01.1988 - 02.1990
Cashier
Kmart, Sears Holding
03.1985 - 05.1986
Cashier
McDonald’s
01.1984 - 02.1985
GED -
Adrian Vocational
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