Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen V Foster

PHLEBOTOMIST
Aurora,CO

Summary

Dedicated agent who consistently meets and exceeds productivity goals. Proven capacity to troubleshooting issues and resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

29
29
years of professional experience

Work History

Customer Service Agent

United Airlines
Denver, CO
01.2017 - Current
  • Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Able to assist customers and maintain professionalism by making sure each customer is satisfied.

Customer Service Representative

Agencies
Denver, CO
01.2010 - 01.2018
  • Exceeded customer service inquiries in timely manner and accurate fashion.

Business Wireless Technical Support

Sprint
Denver, CO
01.2012 - 01.2014
  • Listened attentively to caller needs to ensure positive customer experience and strive for quick resolution
  • Commended by supervisor for ability to resolve issues on first call and avoid escalation of issues
  • Set up hardware and software in optimal configurations to meet network performance requirements
  • Performed network security design and integration duties

Customer Service Support

Comcast
Denver, CO
01.1996 - 01.2010
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Memorized company's product offerings; contributed to 35% sales increase for quarter by communicating product benefits and providing excellent service.
  • Upsold products and services to increase company revenue 35% beyond targets

Education

Certified Phlebotomist -

Community College of Aurora
Aurora, CO
05.2022

Skills

  • Phlebotomist:
  • Very compassionate with good communication skills
  • Work well with others and under pressure
  • Very observant and very responsible
  • Medical terminology knowledge

Timeline

Customer Service Agent

United Airlines
01.2017 - Current

Business Wireless Technical Support

Sprint
01.2012 - 01.2014

Customer Service Representative

Agencies
01.2010 - 01.2018

Customer Service Support

Comcast
01.1996 - 01.2010

Certified Phlebotomist -

Community College of Aurora

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Karen V FosterPHLEBOTOMIST