Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Foster

Deltona

Summary

Dynamic Billing Supervisor with a proven track record at Petroleum Equipment Service of NH, enhancing billing accuracy through systematic audits and effective team training. Skilled in invoice processing and problem-solving, I foster collaboration across departments, driving process improvements that significantly reduce errors and elevate customer satisfaction.

Overview

24
24
years of professional experience

Work History

Billing Specialist

Oscar W. Larson
12.2021 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Billing Team Lead

Guardian Fueling
09.2017 - 12.2021
  • Collaborated with sales and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
  • Implemented quality control measures to mitigate risks associated with incorrect invoicing information being released; safeguarding the company''s reputation against negative customer experiences caused by inaccurate billings statements.
  • Streamlined billing processes by implementing efficient procedures, resulting in reduced errors and increased productivity.
  • Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
  • Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
  • Championed process improvement initiatives aimed at automating manual tasks or eliminating redundancies in the billing workflow, resulting in significant time savings for staff members.
  • Managed a team of four billing specialists for timely and accurate invoice generation and payment processing.

Billing Supervisor

Petroleum Equipment Service of NH
06.2010 - 09.2017
  • Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
  • Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
  • Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
  • Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
  • Performed account reconciliations and resolved variances.
  • Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
  • Improved billing accuracy by implementing systematic audits and updating procedural manuals.
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
  • Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Billing Supervisor

Wayne Service Group
05.2001 - 06.2010
  • Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
  • Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
  • Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.

Education

Associate of Science - Paralegal Studies

McIntosh College
Dover, NH
06-1993

Skills

  • Billing systems and software
  • Invoice processing
  • Data entry proficiency
  • Decision-making
  • Account reconciliation
  • Invoice generation
  • Customer engagement
  • Month-end closing procedures
  • Invoicing proficiency
  • Team collaboration
  • Research and due diligence
  • Problem-solving
  • Verbal and written communication

Timeline

Billing Specialist

Oscar W. Larson
12.2021 - Current

Billing Team Lead

Guardian Fueling
09.2017 - 12.2021

Billing Supervisor

Petroleum Equipment Service of NH
06.2010 - 09.2017

Billing Supervisor

Wayne Service Group
05.2001 - 06.2010

Associate of Science - Paralegal Studies

McIntosh College

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