Karen Foster
Deltona
Summary
Dynamic Billing Supervisor with a proven track record at Petroleum Equipment Service of NH, enhancing billing accuracy through systematic audits and effective team training. Skilled in invoice processing and problem-solving, I foster collaboration across departments, driving process improvements that significantly reduce errors and elevate customer satisfaction.
Overview
24
24
years of professional experience
Work History
Billing Specialist
Oscar W. Larson
Deltona
12.2021 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Billing Team Lead
Guardian Fueling
Sanford, FL
09.2017 - 12.2021
- Collaborated with sales and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
- Implemented quality control measures to mitigate risks associated with incorrect invoicing information being released; safeguarding the company''s reputation against negative customer experiences caused by inaccurate billings statements.
- Streamlined billing processes by implementing efficient procedures, resulting in reduced errors and increased productivity.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
- Provided guidance and support to team members during peak billing periods, ensuring efficient workload distribution and consistent adherence to established deadlines.
- Championed process improvement initiatives aimed at automating manual tasks or eliminating redundancies in the billing workflow, resulting in significant time savings for staff members.
- Managed a team of four billing specialists for timely and accurate invoice generation and payment processing.
Billing Supervisor
Petroleum Equipment Service of NH
Manchester, NH
06.2010 - 09.2017
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Performed account reconciliations and resolved variances.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Improved billing accuracy by implementing systematic audits and updating procedural manuals.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Billing Supervisor
Wayne Service Group
Chelmsford, MA
05.2001 - 06.2010
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
Education
Associate of Science - Paralegal Studies
McIntosh College
Dover, NH06-1993
Skills
- Billing systems and software
- Invoice processing
- Data entry proficiency
- Decision-making
- Account reconciliation
- Invoice generation
- Customer engagement
- Month-end closing procedures
- Invoicing proficiency
- Team collaboration
- Research and due diligence
- Problem-solving
- Verbal and written communication
Timeline
Billing Specialist
Oscar W. Larson
12.2021 - Current
Billing Team Lead
Guardian Fueling
09.2017 - 12.2021
Billing Supervisor
Petroleum Equipment Service of NH
06.2010 - 09.2017
Billing Supervisor
Wayne Service Group
05.2001 - 06.2010
Associate of Science - Paralegal Studies
McIntosh College