Karen Franklin
Fort Myers,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lead Hostess/Private Event Coordinator
DeRomo's Gourmet Market & Restaurant
Bonita Springs, FL
08.2022 - Current
- Built positive relationships with other front-of-house and kitchen staff.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Informed patrons of establishment specials and promotions.
- Managed staff by providing training, assigning duties, resolving conflicts
- Monitored dining room activities to ensure quality service standards were met.
Restaurant Assistant Manager
Brio Italian Grill
Sarasota, FL
09.2021 - 07.2022
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Hostess
Brio Italian Grill
Sarasota, FL
02.2021 - 09.2021
- Provide excellent customer service, knowledge of menu items/prices, to go specialists, experience using open table, professional phone etiquette
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Helped service staff handle demand by distributing food and beverages.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education
Licensed Practical Nurse -
Warren County Technical School
12.2017
A.A. in Liberal Arts in Liberal Arts -
Warren County Community College
01.2014
Certified Medical Assistant in Medical -
Lincoln Technical Institute
01.2009
High School Diploma -
North Hunterdon High School
01.2004
Skills
- Positive and Professional
- Medical Office Experience
- Phone Etiquette
- Communication skills
- Management
- Customer service
- Guest Relations
- Special Events Planning
- Time Management
Accomplishments
Phi Theta Kappa Honors Society, 2011-2014
Timeline
Lead Hostess/Private Event Coordinator
DeRomo's Gourmet Market & Restaurant
08.2022 - Current
Restaurant Assistant Manager
Brio Italian Grill
09.2021 - 07.2022
Hostess
Brio Italian Grill
02.2021 - 09.2021
Licensed Practical Nurse -
Warren County Technical School
A.A. in Liberal Arts in Liberal Arts -
Warren County Community College
Certified Medical Assistant in Medical -
Lincoln Technical Institute
High School Diploma -
North Hunterdon High School
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