KAREN FRATT
247 LEROY AVE,MI
Summary
Proactive and goal-oriented professional with extensive experience at GENISYS CREDIT UNION, where I excelled in banking and provided exceptional customer service. Skilled in identifying sales opportunities and educating customers on digital banking tools, I significantly enhanced customer satisfaction and loyalty. Expert in cash management and a proven relationship-builder, I consistently met and exceeded performance targets.
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills.
Eager to secure entry-level Bank Teller position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
TELLER FSR
GENISYS CREDIT UNION
10.2009 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Generated monthly reports on customer activity and customer feedback.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Calculated fees due, interest and change for customer transactions.
- Trained new hires on customer service policies and procedures.
- Received loan and utility payments, sending funds to correct destinations.
Education
High School Diploma -
FERNDALE HIGH SCHOOL
FERNDALE, MICHIGAN06-1985
Skills
- Banking law compliance
- Drawer balancing
- Account updating
- Safe and vault operation
- Strong sense of banking ethics
- Exceptional customer service
- Cash handling and management
- Currency and coin counter
- Positive
- Compliance, banking laws, and regulations
- Hospitality and accommodation
- Savvy relationship-builder
- New teller training
- Cash handling expertise
- Cheerful
- Reliable
- Rapid 10-key data entry
- Fraud identification
- Excellent time management skills
- Banking
- Approachable
- Friendly
- Sales expertise
- Cash counting
- Excellent communication skills
Timeline
TELLER FSR
GENISYS CREDIT UNION
10.2009 - Current
High School Diploma -
FERNDALE HIGH SCHOOL
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