Karen Gallego Betancur
West Palm Beach,FLORIDA
Summary
Money Transfer Agent with proven expertise at Bodegon, excelling in customer service and problem resolution. Achieved exceptional accuracy in transaction processing and effectively trained new hires, enhancing team efficiency. Committed to maintaining confidentiality and identifying fraudulent activities, ensuring client security and trust. Adaptable and skilled in leveraging technology for operational excellence.
Overview
3
3
years of professional experience
Work History
Money Transfer Agent
Bodegon
10.2023 - Current
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Trained new hires on company policies and procedures, increasing overall team efficiency and knowledge base.
- Ensured accurate record-keeping for all transactions, facilitating smooth audits and reviews.
- Stayed current on industry trends and regulatory updates, ensuring the company''s continued compliance and competitiveness.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
Money Transfer Agent
Mariachi
06.2022 - 12.2022
- Handled sensitive customer information with discretion, maintaining confidentiality at all times.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
- Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
Education
Some College (No Degree) - BUSINESS ADMINISTRATION
Uniremington
ColombiaSkills
- Customer service
- Effective communication
- Problem resolution
- Adaptability
- Computer skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Money Transfer Agent
Bodegon
10.2023 - Current
Money Transfer Agent
Mariachi
06.2022 - 12.2022
Some College (No Degree) - BUSINESS ADMINISTRATION
Uniremington
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