KEVIN BERNAL
San Tan Valley,AZ
Summary
Highly skilled Money Transfer Agent with background in managing financial transactions, ensuring compliance with legal regulations, and delivering top-notch customer service. Proven ability to handle high volume of transactions accurately and efficiently while maintaining confidentiality. Strengths include strong analytical skills, solid decision-making capabilities, and exceptional communication skills. Have consistently ensured smooth money transfer operations and improved transaction efficiency in previous roles.
Overview
1
1
year of professional experience
Work History
Money Transfer Agent
Dos Arbolitos
Queen Creek, AZ
02.2024 - Current
- Verified customers' identities by collecting appropriate documentation.
- Maintained accurate records of all transactions and client accounts.
- Collaborated with other departments in order to improve service delivery processes.
- Processed incoming and outgoing payments accurately and efficiently.
- Identified potential fraudulent activity and reported it promptly to management.
- Maintained accurate records of all transactions for audit purposes.
Cashier
Walmart
Queen Creek, AZ
07.2023 - 03.2024
- Resolved customer complaints professionally in accordance with company policy.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Interpreted phone conversations between people who spoke different languages fluently.
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
Education
High School Diploma -
Dr. Camille Casteel High School
Queen Creek, AZ05-2024
Skills
- Interpretation skills
- Stress management techniques
- Customer Service
- Market Research
- Customer Assistance
- Cash Management
- Staff Training
- Customer Relations
Languages
Spanish
Native/ Bilingual
Timeline
Money Transfer Agent
Dos Arbolitos
02.2024 - Current
Cashier
Walmart
07.2023 - 03.2024
High School Diploma -
Dr. Camille Casteel High School
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