Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Garber

Rockville,MD

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

17
17
years of professional experience

Work History

Associate

J Crew Factory
11.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided product price information to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Associate

Athleta
03.2021 - 11.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Personal Trainer

Lifetime Athletic Club
01.2007 - 11.2018
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.

Education

Bachelor of Science - Health Records Administration

University of Pittsburgh
Pittsburgh, PA

Skills

  • Attention to Detail
  • Practice Management
  • Result Interpretation
  • Stocking and Replenishing
  • Sales Expertise
  • Customer Relationship Management
  • Product and Service Sales
  • Customer Service Orientation
  • Customer Interaction
  • Customer Engagement
  • Folding Clothes
  • Handheld Scanners
  • Guest Satisfaction

Timeline

Associate

J Crew Factory
11.2022 - Current

Associate

Athleta
03.2021 - 11.2022

Personal Trainer

Lifetime Athletic Club
01.2007 - 11.2018

Bachelor of Science - Health Records Administration

University of Pittsburgh

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Karen Garber