Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Henry R Soto

MIAMI,CT

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

9
years of professional experience

Work History

Amazon

Associate
01.2021 - Current

Job overview

  • Get customer orders ready and pack them up
  • View prompts on screens and follow directions
  • Problem solve for products that cannot be detected, package or destination origin
  • As a Learning Ambassador we train and onboard new employees in Amazon warehouses. Essentially, we prepare new associates.

Costa Hollywood Resort

Front Desk Agent
01.2020 - 11.2021

Job overview

  • Online and telephonic bookings, and verified guests' payment methods during check‑in and Managed over 50 customer calls per day.
  • Assigned rooms to guests and informed them of any specials offered
  • Organized transport services for guests at their request
  • Assists Front Desk Manager with overall operations of Front Desk, and assumes responsibility for completion of shift
  • Worked varied hours, days, nights and weekends as business needs

Royal Prestige

Sales Agent
05.2019 - 09.2020

Job overview

  • Develop clientele through networking to find new clients and generate list of prospective clients; sell individual and group
  • Work closely as team to improve quality standards for customer satisfaction
  • Record names, addresses, purchases or reactions of prospects contacted
  • Processing of customer accounts
  • Help customers calculate monthly rates
  • Greeted customers with friendly and helpful attitude
  • Answered any questions regarding inventory, sales, and promotions
  • Assisted with displays and offered ideas to increase product appeal
  • Managed over 10 customer appointment each day

UNIDI

Accounting Assistant
01.2014 - 04.2019

Job overview

  • Compiled statistical data after each month‑end closing
  • Supervised supplies in inventory and submitted reorder requests
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth and assets.

Education

Miami Dade College
Miami, FL

Associate of Arts from Accounting And Business Management
01.2024

Polytechnic Santa Clara De Asis
Santo Domingo

Associate of Arts from Accounting And Business Management
08.2012

Skills

  • Microsoft Word, Excel, Outlook,
  • PowerPoint
  • Ability to learn quickly
  • Attention to Detail
  • Mathematical calculation
  • Ability to work quickly and Efficiently
  • Leadership skills
  • Excellent attention to detail
  • Opera

Languages

Spanish
Native or Bilingual
Availability
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Timeline

Associate

Amazon
01.2021 - Current

Front Desk Agent

Costa Hollywood Resort
01.2020 - 11.2021

Sales Agent

Royal Prestige
05.2019 - 09.2020

Accounting Assistant

UNIDI
01.2014 - 04.2019

Miami Dade College

Associate of Arts from Accounting And Business Management

Polytechnic Santa Clara De Asis

Associate of Arts from Accounting And Business Management

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Henry R Soto