Open To Work
KAREN G. BOWEN
Fort Worth,TX
Summary
Talented training, facilitation, and engagement professional. Outstanding communicator with the skills to present to multiple audiences across diverse functional areas, in both formal and informal settings. Recognized ability to take complex information and communicate it clearly and distinctly to onsite and virtual groups. Successful management of challenging relationships with the ability to create an engaging, positive, and collaborative partnership. Consistently sought out by peers and executives as an early adopter, promoter, and thought leader.
Overview
21
21
years of professional experience
Work History
Sr. Sales Trainer
Inovalon
07.2023 - 04.2026
- Responsible for the creation and ongoing development of the New Hire readiness training framework that drives continuous and impactful engagement and results in the growth of pipeline and healthy retention across our sales ecosystem.
- Plan, conduct, and coordinate training and post-training as dictated by departmental goals and objectives; develop, update, and maintain training materials.
- Understand the needs and requirements of new and existing employees, to ensure a robust onboarding and continuous learning experience through the creation of a well-defined enablement roadmap.
- Facilitate and evaluate mastery testing of New Hire training.
- Develop, distribute, and analyze participant surveys after each training session.
- Provide additional training to identify participants per defined remediation plan.
- Aid management in the analysis of operational systems for performance efficiencies and program enhancement opportunities.
Training Advisor
Change Healthcare
01.2020 - 07.2023
- Partner with sales and account management teams to design and deliver effective learning outcomes. Work with the other members of the Sales Excellence team in collaboration to deliver core sales curriculum to the CHNG sales and account management teams. Provide support for educational efforts that align with the Change Healthcare strategy.
- Coordinates Sales & Account Management Communication with Internal Communications.
- Partner and consult with assigned areas of the Sales and Account Management organization to deliver sales education that supports the sales strategy.
- Works closely with Sr. Manager to plan and execute the core sales curriculum for each fiscal year.
- Conducts and/or facilitates sessions that include sales skills training, sales new hire orientation, sales & account management boot camp, presentation skills training, sales process and/or methodology training.
- Supports Global Sales Conference through facilitation, organization, planning, and content delivery.
- Maintains Sales Curriculum learning assets library to ensure it is current, complete, and adheres to sales strategies.
Client Education Program Manager
Change Healthcare
07.2016 - 12.2019
- Responsible for the implementation, growth, and management of a post-onboarding client education program. Design instructor led webinars, software simulations and instructional documents for various enterprise products and services. Consult Account Management and Sales organizations to determine customer pain points and identify which aspects of the relationship can be enhanced and improved.
- Manage educational programs by defining desired outcomes, monitoring objectives and communicating goals.
- Publish monthly education session schedule and create client specific invitations.
- Provide instructional guidance, curriculum, methodologies and/or tools to educators.
- Manage day-to-day interactions with various departments and personnel.
Account Manager
Change Healthcare
09.2011 - 06.2016
- Serve as advisor and consultant while managing client relationships across a large portfolio. Develop and implement strategies for retention and growth with existing clients. Establish and maintain a collaborative relationship with the client to achieve workflow efficiency and cost savings for the client.
- Resolve client issues.
- Deploy and train new products and services.
- Provide best practice consultation to ensure efficient usage of products and services.
- Create and deliver regular business performance reviews and presentations.
Account Executive
CVS/Caremark
10.2009 - 12.2010
- Responsible for the overall growth, retention, and strategic planning for a book of business consisting of employer groups totaling $55 million in annual revenue. Recognized for ability to apply knowledge of pharmacy to address client needs and expectations. Successfully served as primary point of contact and consultant with internal departments and functional areas for a large external consultant team. Consistently recognized in the top 10% of salespeople in the organization.
- Assigned an at-risk book of business with 50% renewals pending and achieved 100% retention in the first year.
- Managed the two largest revenue clients in the mid-market division.
Senior Advisor, Training & Development
Caremark LLC
01.2005 - 09.2009
- Serve as performance consultant specializing in analysis of business partner needs and recommending appropriate solutions. Recognized as continuous improvement expert with multiple business partners. Superb platform skills in both classroom and informal learning environments. Consistently sought out as coach and mentor to peers and business partners.
- Apply continuous improvement methodologies in collaboration with business partners.
- Delivered technical training for large-scale implementations.
- Serve as advisor to cross-functional training delivery and development teams.
Education
Bachelor of Science -
Texas Woman’s University
Skills
- Master Presenter
- Expert Communication Skills
- Employee Engagement Leader
- Podcast Host and Producer
- Program Management
- Account Management
- Consultative Sales
- Strategic Planning
Timeline
Sr. Sales Trainer
Inovalon
07.2023 - 04.2026
Training Advisor
Change Healthcare
01.2020 - 07.2023
Client Education Program Manager
Change Healthcare
07.2016 - 12.2019
Account Manager
Change Healthcare
09.2011 - 06.2016
Account Executive
CVS/Caremark
10.2009 - 12.2010
Senior Advisor, Training & Development
Caremark LLC
01.2005 - 09.2009
Bachelor of Science -
Texas Woman’s University