Karen Giardinelli
Tampa,FL
Summary
Detail-oriented operations supervisor well-known for promoting a positive environment and passionate about all associates, processes and procedures. Reliable and dedicated with excellent interpersonal skills. Expert in various subjects and multiple teaching methods. Successful in encouraging and monitoring progress of individual associates to promote success. Seasoned in the Travel Industry preparing and delivering instructional activities to facilitate active learning experiences. Establishes and communicates clear objectives and evaluates progress. Extensive Wspan/Travelport knowledge.
Overview
36
36
years of professional experience
Work History
Obedience Instructor
Dog Training Club Of TampaTampa
Tampa , Florida
2000.03 - Current
- Volunteer Work :
- Employed variety of teaching styles to respond to needs of diverse learners.
- Evaluated performance of students and made provisions to meet learning needs.
- Attended meetings, training and activities to enhance skills and credentials.
- Implemented instructional materials and curriculum to meet specific program needs.
- Prepared instruction through lesson plans to address student's assessed needs, goals and objectives.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Established objectives for lessons, modules, and projects.
- Leveraged technology and provided instructional materials to facilitate active learning.
- Upheld cleaning protocols to maintain safe environment.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Developed and implemented engaging lesson plans for diverse learners.
Supervisor of Operations
Travel Incorporated
Tampa , FL
1998.04 - Current
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Maintained accurate records for tracking progress and performance of team members.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Created a positive work environment by addressing conflicts promptly and fairly.
- Implemented efficient office procedures to maximize productivity and organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted team meetings to address issues, share updates, and motivate staff.
- Maintained confidentiality of sensitive documents and information at all times.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Provided training and guidance to team members on operational procedures and best practices.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Prepared performance reports for upper management to assess department progress.
- Interpreted and explained work procedures and policies to brief staff.
Senior Corporate Travel Agent
Adelman Travel
Tampa , Florida
1997.04 - 1998.03
- Onsite at Tech Data corporation. Responsible for completing all travel needs for Tech Data employees.
- Provided outstanding customer service while meeting all required goals as a senior consultant.
Corporate Travel Agent
Plawson Travel / TTI
Toronto , Canada
1988.01 - 1996.12
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Set up private jet and commercial flights, arranged cars, and managed arrival services for corporate and VIP clients.
- Coordinated international and domestic travel arrangements for corporate clients, utilizing cost-effective options.
Education
Some College (No Degree) - Bachelor of Science Major Biology
Lakehead Univeristy
Thunder Bay CanadaHigh School Diploma -
Air Canada Travel And Tourism
Toronto CanadaSkills
- Curriculum Development
- Academic instruction
- Attendance monitoring
- Technology Integration
- International travel expert
- Exchange expert
- Motivator
- Continuous professional development
- Detailed instruction
- Interactive teaching and learning
- Collaborative Team Player
- Progress Evaluations
- Lesson Planning
- Group and individual instruction
- Curriculum Design
- Public Speaking
- Informative lectures
Accomplishments
- Many awards received of which included the first ever Peoples Choice Award within the whole company. I have received multiple awards, several years in a row of which included Award of Excellence and when a consultant, Elite Performer. Most recently received Award of Excellence in 2023.
- Outside of Travel Incorporated , I compete in dog obedience trials achieving many titles with my dogs, including providing Pet Therapy services at St Joseph's hospitals in the Tampa area along with University if Tampa , St Leo University and Macdill airforce base.
Timeline
Obedience Instructor
Dog Training Club Of TampaTampa
2000.03 - Current
Supervisor of Operations
Travel Incorporated
1998.04 - Current
Senior Corporate Travel Agent
Adelman Travel
1997.04 - 1998.03
Corporate Travel Agent
Plawson Travel / TTI
1988.01 - 1996.12
Some College (No Degree) - Bachelor of Science Major Biology
Lakehead Univeristy
High School Diploma -
Air Canada Travel And Tourism
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