Karen Glaspie
San Bernardino,CA
Summary
I am seeking a position with your company where I can utilize my experience and skills. I can adjust to any task given to me being that I am a fast learner, hard worker, independent and work very well with others.
Overview
20
20
years of professional experience
Work History
Counselor
Open Door Counseling, Sex Offenders Treatment
Colton, CA
04.2016 - Current
- Case load consist of approximately 66 clients.
- Intake and assessments for new clients.
- Provide group and one on one session to clients.
- Specialize treatment concentrates on effective behavior management to ensure safety for the individual and for the community.
- A central focus of treatment to help an individual create a better life for him/herself by developing their strengths while managing risk.
- Provide cognitive behavioral based treatment that addresses offender's sexual deviant behaviors such as denial and minimization, victim empathy, disclosure, criminal thinking, cognitive distortions, and re-offense prevention.
Research Analyst
RJN Investigations
Riverside, CA
03.2011 - 06.2016
- Assisted case manager with day to day operations.
- Assisted senior management with special projects such as daily investigators audit, VHR's, Investigators locations, compilation of payroll data for surveillance department.
- Answered incoming telephone calls, determined purpose of callers, and forward calls to appropriate personnel department.
- Performed data entry duties including logging and filling investigative reports and daily case files, performed database searches in support of surveillance operations.
- Assisted field investigators with file and assignment preparations.
- Pretexted calls as needed.
- Updated case management system per department guidelines.
- Sent client updates and initiated efforts to sell additional investigate services whenever possible.
- Interacted with clients, attorneys, employers in preparation of assignments and to gather the necessary "Intel" for each file.
- Run daily DMV searches such as plates, CDL's, Ani's, Edex, FFM's.
- Updated field investigators and case managers of any intel that may be necessary for investigation.
- Case Intake of cases coming through on a daily basis.
- Trained employees in the surveillance department.
Intern
Full Circle Recovery, Substance Abuse and Mental Health
Norco, CA
01.2016 - 03.2016
- Provided group and one on one sessions to clients.
- Worked on treatment plan and target goals and objectives to resolve any kinds of issues the client may be struggling with.
- Focused on core values, drug education, treatment planning, for each client.
Senior Member Service Representative/Call Center
Altura Credit Union
Riverside, CA
02.2008 - 03.2011
- Handled over 100+calls daily.
- Assisted members in problem solving situations with their accounts such as balance inquires, transfers between accounts, CD rates, Address Changes, Cross Selling, Branch Information, Draft Inquires, Share Withdrawal, Statement Copies, Check Re-Orders, Stop Payment, Check by Phone, Wealth Management, Overdraft Setup, Loan Rates, Auto Pay Transfer Set Up, Wires, loan applications, online banking, online trouble shooting.
- Open/Close accounts, Handle fraud for ATM/Debit cards, credit cards, ACH withdrawals, Process incoming mail, Focus Group (activities for call center department such as birthdays, employee of the month recognition, etc.).
Member Service Representative/Teller
Thinkwise Credit Union
San Bernardino, CA
07.2004 - 02.2008
- Processed daily incoming mail, verification of deposits, ATM deposits and certification maturity reports.
- Assisted members in problem solving situations with their accounts, open and closed accounts, and account conversions when there was fraud on the accounts.
- Performed collection duties such as share draft processing, return items, charge off account fees for return checks, fraudulent credit to members account, paid draft in error when draft was paid in error, encoding error correction when amount was encoding incorrectly, manually paid checks for share drafts, processed ATM/Debit/Credit Card fraud paper work.
- Balanced daily work at close of business day and was able to correct any necessary errors.
- Participated in Safety Committee made sure everything, and employees worked in a safe environment, Ideas Committee planed better things to improve the credit union and Employee Committee recognized employees, birthdays, fun activities for the credit union.
Education
Masters of Associate Degree - undefined
Argosy University
June 2016
Bachelor of Science Degree - Criminal Justice
ITT Technical Institute
May 2009
Associate Degree - Criminal Justice
Everest College
September 2007
undefined
United Education Institute
September 2003
Skills
- Needs assessment
- Strong public speaker
- Forensic counseling
- Group psychotherapy expert
- Mental health support
- Cognitive Behavioral Therapy (CBT) expert
- Case management proficiency
- Crisis response
- Skilled in intake interviewing
Timeline
Counselor
Open Door Counseling, Sex Offenders Treatment
04.2016 - Current
Intern
Full Circle Recovery, Substance Abuse and Mental Health
01.2016 - 03.2016
Research Analyst
RJN Investigations
03.2011 - 06.2016
Senior Member Service Representative/Call Center
Altura Credit Union
02.2008 - 03.2011
Member Service Representative/Teller
Thinkwise Credit Union
07.2004 - 02.2008
Masters of Associate Degree - undefined
Argosy University
Bachelor of Science Degree - Criminal Justice
ITT Technical Institute
Associate Degree - Criminal Justice
Everest College
undefined
United Education Institute
Similar Profiles
ANNETTE HANSENANNETTE HANSEN
Psychiatric Security Specialist at Civil Commitment Unit for Sex OffendersPsychiatric Security Specialist at Civil Commitment Unit for Sex Offenders
ASHLEY HALEASHLEY HALE
Behavioral Health Technician at Open Hand Counseling And Treatment ServicesBehavioral Health Technician at Open Hand Counseling And Treatment Services
Jordana HazamJordana Hazam
Clinical Program Manager at Sex Abuse Treatment CenterClinical Program Manager at Sex Abuse Treatment Center