Karen Gonzalez
Lindenhurst,NY
Summary
Detail-oriented specialist in accounts management and billing dispute resolution. Experienced in utilizing Excel methodologies for tracking payments and ensuring precise record-keeping, promoting timely invoicing and outstanding customer service.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Clerk
Piemonte Co.
New York, New York
05.2025 - Current
- Processed customer invoices, monitoring payment status for accuracy and timeliness.
- Maintained precise accounts receivable records, ensuring consistency and reliability.
- Resolved billing inquiries and disputes, facilitating efficient issue resolution.
- Tracked payments and account balances using advanced accounting software.
- Regularly communicated payment reminders to customers, promoting prompt settlements.
Preschool Teacher's Assistant
Funday Daycare Center
Queens, New York
11.2015 - 06.2020
- Assisted lead teacher in planning and executing daily lesson plans.
- Engaged children in educational games to enhance cognitive development skills.
- Supported children during activities, fostering a positive learning environment.
- Monitored behavior and provided guidance during playtime interactions.
- Organized classroom materials and prepared supplies for arts and crafts projects.
- Communicated with parents regarding children's progress and daily activities.
- Collaborated with staff to develop inclusive activities for diverse learners.
- Aided lead teacher in managing daily classroom operations.
Manager, Sales and Customer Support
Prima Donna
Queens, New York
05.2013 - 11.2015
- Trained staff on product knowledge and customer service techniques.
- Developed strategies to enhance customer satisfaction and support efficiency.
- Oversaw inventory management and order processing systems.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Conducted regular meetings with staff to discuss progress, challenges and areas for improvement.
Education
Bachelor of Arts - Psychology
York College
Jamaica, New York, NY12-2018
Skills
- Account reconciliation
- Customer invoicing
- Accounts management
- Billing dispute resolution
- Advanced Excel skills
- Customer relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Limited
References
References available upon request.
Timeline
Accounts Receivable Clerk
Piemonte Co.
05.2025 - Current
Preschool Teacher's Assistant
Funday Daycare Center
11.2015 - 06.2020
Manager, Sales and Customer Support
Prima Donna
05.2013 - 11.2015
Bachelor of Arts - Psychology
York College