Karen Gonzalez-Ruiz
Fort Worth,TX
Summary
Detail-oriented warehouse and customer service professional with expertise in inbound operations and returns processing. Skilled in inspecting merchandise, correcting packaging and labeling, and preparing products for resale. Demonstrates strong communication and organizational skills, ensuring efficient operations.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Haggar Clothing Co.
Fort Worth, TX
01.2021 - 01.2023
- Received and processed incoming merchandise in the inbound area, ensuring efficient workflow.
- Conducted inspections of merchandise for accuracy and quality before restocking in inventory. for accuracy and completeness before items returned to resale inventory.
- Followed warehouse procedures while maintaining productivity, accuracy, and attention to detail.
- Worked efficiently in a fast-paced warehouse environment and handled merchandise with care.
- Verified packaging, labeling, and presentation of returned clothing met resale standards.
- Repackaged returned merchandise and ensured proper labeling.
Hairstylist's Assistant
Smart Styles Hair Salon
Lake Worth, TX
01.2020 - 01.2021
- Assessed client needs and recommended personalized treatments and strategies to achieve desired results and enhance hair health.
- Educated clients about products and self-maintenance based on individual needs and preferences.
- Maintained clean and sanitized work areas, tools, and equipment.
- Developed strategies to expand client base by distributing marketing materials to potential clients. by distributing business cards and helping generate new business.
Deli/Bakery & Garden Center Associate
Walmart
01.2016 - 01.2020
- Supported customers and ensured smooth daily operations in deli/bakery and garden center.
- Answered customer inquiries and provided product recommendations across multiple departments.
- Kept work areas clean, organized, and fully stocked to enhance customer experience.
- Flexibly engaged in diverse departmental roles to support operations and worked effectively in a busy retail environment.
Customer Service Representative
Staff Pro
Tampa, FL
01.2014 - 01.2016
- Enhanced customer satisfaction through effective resolution of needs and concerns.
- Provided positive, service-oriented communication in a high-volume environment.
- Facilitated clear and professional communication while managing translation requests.
- Handled translation requests while communicating clearly and professionally.
Secretary's Assistant
Almena's Consultant Group
Mayagüez, Puerto Rico
01.2013 - 01.2013
- Received and routed business correspondence, ensuring timely delivery to appropriate departments and staff.
- Communicated with customers by phone and email to confirm deliveries and address inquiries, enhancing customer satisfaction.
- Answered telephone calls from clients, vendors, and other callers, providing accurate information and support.
- Supervised building access and security protocols to ensure safety of premises., screened visitors, updated logs, and issued passes.
Education
Hairstyling
I.T.S. Academy of Beauty
Odessa-Fort Worth, TXHigh School Diploma -
Springfield High School of Science and Technology
Springfield, MASkills
- Inbound Operations
- Returns management
- Merchandise Inspection
- Quality Control
- Inventory Management
- Packaging & Labeling
- Logistics Coordination
- Warehouse Communication
- Microsoft Excel
- Detail orientation
- Organizational skills
- Customer support
Personal Information
Title: WAREHOUSE RETURNS CUSTOMER SERVICE
ADDITIONAL INFORMATION
- Languages: Spanish — speak, read, and write
- Technology: Microsoft Word, Microsoft Excel, email
- Communication: Incoming and outgoing phone calls
Timeline
Warehouse Associate
Haggar Clothing Co.
01.2021 - 01.2023
Hairstylist's Assistant
Smart Styles Hair Salon
01.2020 - 01.2021
Deli/Bakery & Garden Center Associate
Walmart
01.2016 - 01.2020
Customer Service Representative
Staff Pro
01.2014 - 01.2016
Secretary's Assistant
Almena's Consultant Group
01.2013 - 01.2013
Hairstyling
I.T.S. Academy of Beauty
High School Diploma -
Springfield High School of Science and Technology