Alberto Montoya

Glendale, AZ | Feb 22, 2026 – Present

• Promoted from Tier 1 Associate to Process Assistant after demonstrating strong operational knowledge, reliability, and leadership potential.
• Supported daily sort center operations with emphasis on safety, quality, productivity, and meeting customer expectations.
• Take ownership of IB Dock operations, adapting to changing business needs while continuing to develop expertise in inbound processes and operational flow.
• Tracked critical volume and monitored IB dwells to identify and resolve potential bottlenecks, preventing operational disruptions.
• Coach associates on safety, quality, productivity, and process expectations while reinforcing the reasoning behind operational standards.
• Promote a proactive safety culture by identifying potential hazards and addressing concerns before they develop into incidents.
• Communicate operational barriers and priorities with leadership and partner teams to maintain consistent workflow.
• Contributed to process improvement discussions and shared best practices, enhancing overall performance across the sort center.
• Adapted to new responsibilities and operational challenges while maintaining accountability for specific areas.
• Demonstrate leadership through ownership, communication, problem solving, and consistent support of associates and fellow Process Assistants.

Arizona | Dec 2023 – Present

• Supervise ramp employees responsible for inbounding aircraft, unloading shipments, and safely loading aircraft for departure in a time-sensitive, high-volume logistics environment.
• Direct employees while ensuring loading and unloading activities follow strict UPS safety and operational procedures.
• Ensure shipments are loaded according to established weight distribution, package volume, and aircraft loading requirements.
• Monitor ramp operations to ensure work is completed safely, accurately, and within required operational timeframes.
• Maintain accountability for employee safety by identifying hazards, reinforcing safety expectations, and addressing unsafe behaviors.
• Communicate priorities and operational requirements to employees while adjusting staffing and workflow based on workload and aircraft volume.
• Make real-time operational decisions in a fast-paced environment where safety, accuracy, efficiency, and on-time aircraft movement are critical.

Glendale, AZ | Nov 2022 – Feb 2026

• Operated in high-volume fulfillment and sort center, consistently adhering to Amazon safety, quality, and operational standards.
• Worked in a high-volume fulfillment and sort center environment while consistently following Amazon safety, quality, and operational standards.
• Achieved productivity and quality targets while effectively adapting to changing volume and operational priorities.
• Supported fellow associates and contributed to a safe, productive, and positive work environment.
• Exhibited reliability and accountability by taking on additional responsibilities and actively developing leadership skills.
• Built a strong understanding of frontline operations, associate challenges, and process execution that continues to support performance as a Process Assistant.