Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

KAREN GOODMAN

MADISON,MS

Summary

Being a dynamic Insurance Claims Adjuster (Property) with a professional drive with property experience. A superior level of customer service of insureds with the ability to interpret policy. Bringing forth the ability to properly investigate a situation.

Resolve claims quickly in accordance with company regulatory guidelines. Resolve claims quickly in accordance with Interact effectively with clients, colleagues & management personnel. Demonstrating consistent execution of best claims practices. A commitment to the industry & company ethics. Equally, effective on self-managed projects or as a team member. Known for ability to grasp concepts, to learn and apply job related principles. Adapt quickly to changes in conditions, circumstances and respond efficiently to pressure of deadlines. Attended webinar trainings experience in overseeing each component of the insurance adjusting process from estimate to settlement. Analytical and detail oriented, skilled at identifying, investigating, and resolving problems. Excellent communication and interpersonal skills while interacting effectively with clients. Successfully brought many claims to closure and in as little as 14 days depending on the claim. Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 20 years of compiling information.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pilot Catastrophe Service
, AL
09.2021 - Current

I managed the entire life cycle of assigned claims acting as the point of contact. This position demonstrates complete ownership of each stage of claim and follow up until it is brought to closure is reached on each claim.

  • Examined claims forms and other records to determine insurance coverage.
  • Answered customer questions regarding deductibles and managed over 50 customer calls per week.
  • Maintained claims data in NextGen, Claim Processing Tool systems.

Founder/CEO

WRIGHT STEP ENTERPRISE
JACKSON, MS.
07.2015 - Current
  • Conducted pilot capstone class for parents of those in need of resources and to better understand Autistic behaviors
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Investigated and addressed business development challenges to proactively mitigate problems.

DISPUTE RESOLUTION INVESTIGATOR

Mississippi Department of Education
Jackson, MS.
05.2018 - 09.2021
  • Investigating, evaluating, and settled Special Education claims.
  • Determine Findings and Decisions written in concise and detail report within 60 days to parents and school district
  • Ensure and confer when needed Formal State Complaint is settled
  • Investigates compensatory damages on behalf of parents who are eligible for authorized payments, monitor corrective actions plans and update electronic software and management.

Behavioral Support Specialist

Highland Elementary School
Ridgeland, MS.
08.2017 - 05.2018
  • Input data into software which graph, dictate progress notes and chart progress
  • Collected data, coordinated interventions that were measurable and observable;

Education

M.Ed. - GUIDANCE & Counseling

Tarleton State University
Stephenville, TX
03.2000

Master of Arts - MASS COMMUNICATIONS

Southern University At Shreveport
Baton Rouge, LA
07.1994

BA - MASS COMMUNICATIONS

SOUTHERN UNIVERSITY
Baton Rouge
07.1992

Skills

  • STATE LICENSURE-
  • POSSED 20 LICENSES
  • MISSISSIPPI-HOME RESIDENT
  • LOUISIANA
  • MAINE
  • NORTH CAROLINA
  • SOUTH CAROLINA
  • TEXAS
  • ALABAMA
  • KENTUCKY
  • FLORIDA
  • GEORGIA
  • MICHIGAN
  • MINNESOTA
  • OKLAHOMA
  • ARKANSAS
  • DELAWARE
  • INDIANA
  • NEW HAMPSHIRE
  • NEW MEXICO
  • UTAH
  • WEST VIRGINIA
  • Information Services
  • Ethical Standards
  • Administrative Procedures
  • Customer Complaint Resolution
  • Settlement Agreements

Accomplishments

  • Collaborated with team of 12 in the development & flow of claims.

Certification

INSIDE DESK ADJUSTER-PROPERTY XACTIMATE CONTENT SUPPLEMENT IN NEXTGEN & CLAIM PROCESSING TOOL (CPT) AUDITS COST/BENEFITS ANALYSIS PROJECT MANAGEMENT EXPENSE CONTROL INTERNAL CONTROL LEADERSHIP MOTIVATION RISK MANAGEMENT CUSTOMER SERVICES AND FEEDBACK STRATEGIC SOURCING REPORTING CONSULTING NEGOTIATIONS MICROSOFT OFFICE SUITE VERBAL SKILLS

Timeline

Pilot Catastrophe Service
09.2021 - Current

DISPUTE RESOLUTION INVESTIGATOR

Mississippi Department of Education
05.2018 - 09.2021

Behavioral Support Specialist

Highland Elementary School
08.2017 - 05.2018

Founder/CEO

WRIGHT STEP ENTERPRISE
07.2015 - Current

M.Ed. - GUIDANCE & Counseling

Tarleton State University

Master of Arts - MASS COMMUNICATIONS

Southern University At Shreveport

BA - MASS COMMUNICATIONS

SOUTHERN UNIVERSITY
KAREN GOODMAN