Verified
This profile is verified using an email address.
Nicole M. Oristian
Bethesda,MD
Summary
Achieved high levels of team performance in fast-paced settings through effective leadership. Delivered outstanding customer service that strengthened client relationships and business growth. Fostered an environment of collaboration and innovation to enhance team success.
Overview
23
23
years of professional experience
Work History
Primary Caregiver Services for a Disabled Family Member
03.2020 - Current
- Provided hands-on care, including assistance with daily living activities to include bathing, dressing, eating, transferring, and medication management.
- Coordinated overall healthcare needs including scheduling medical appointments, providing transportation to and from medical appointments, and managing the rehabilitation process.
- Directed general contractors to retrofit the residence in order to facilitate daily activities of living.
- Primary point of contact for medical professionals, insurance companies, and rehabilitation agencies, to help in navigating the complexities of the healthcare system.
Contractual Temp Services for Dental Practices
Dental Power
Rockville, Maryland
05.2017 - 03.2020
Office Manager
Lakeside Dental
Gaithersburg, Maryland
01.2012 - 05.2017
- Answer phone lines and schedule appointments while maintaining excellent customer service, on-call when needed
- Manage patient treatment plans
- Manage collections and claims appeals
- Coordinate marketing efforts
- After hours on-call contact for patient phone calls as needed
- EMR, orders all office and clinical supplies
- Assist dental hygienist with periodontal charting
- Insurance verification, pre-determination and payments
- Train new employees, keep and maintain office organization and equipment
Office Manager
Children’s Dental Office
Olney, Maryland
01.2007 - 01.2010
- Answered multiple phone lines and scheduled appointments while maintaining excellent customer service
- Managed and scheduled morning meetings with staff and supervised all employees
- Surgical scheduling
- Managed patient billing, insurance benefits and collection of existing balances
- Posted payments and charges and assisted with payroll and collections
- Managed financial arrangements for treatment plans
Administrative/Office Coordinator
Dr. James Weiss
Germantown, Maryland
01.2003 - 01.2007
- Answered multiple phone lines and managed satellite office
- Assisted with workman’s compensation process
- Scheduled patients and pre-authorizations and verified patient benefits and coverage
- Obtained medical records and dictation for claim submission
- Data entry, filed and answered patient concerns. Posted payments and charges
Education
Dental Assistant Program
Penn Foster College
Scranton, PA01.2009
E-Claims Medical Tutorial Courses/License, Medical Billing
Medical Data Solutions
01.2001
General Studies
Montgomery College
01.1997
Skills
Utilized Dentrix version 6 and Eaglesoft 17 to support daily practice operations Assisted in managing patient records using Practice Works and Kodak Dental software Operated Orthotrack 2 for orthodontic case management Applied Microsoft Office and Excel for data organization and reporting Maintained OSHA and CPR certifications until 2019
Administered patient vitals and collected intake information with precision
Pursued HR management coursework through UMBC/SHRM to enhance professional expertise
Maintained licensure as a certified phlebotomist since 1999
Administered licensed IV therapy to enhance patient care and recovery
Achieved OSHA certification to ensure compliance with safety regulations
Facilitated CPR and AED training sessions for diverse groups, enhancing life-saving skills
Assisted in providing patient care through effective triage management Supported healthcare teams in prioritizing patient needs Facilitated communication between patients and medical staff
Demonstrated effective management and leadership capabilities in diverse team environments
Assisted teams in analyzing financial data to support decision-making processes Helped identify trends and insights to enhance business strategies Contributed to the development of financial reports for stakeholder review
Timeline
Primary Caregiver Services for a Disabled Family Member
03.2020 - Current
Contractual Temp Services for Dental Practices
Dental Power
05.2017 - 03.2020
Office Manager
Lakeside Dental
01.2012 - 05.2017
Office Manager
Children’s Dental Office
01.2007 - 01.2010
Administrative/Office Coordinator
Dr. James Weiss
01.2003 - 01.2007
Dental Assistant Program
Penn Foster College
E-Claims Medical Tutorial Courses/License, Medical Billing
Medical Data Solutions
General Studies
Montgomery College