KAREN GORDON
WEST PARK,FL
Summary
I am a devoted graduate student seeking a Masters of Social Work degree with a great desire to have a beneficial influence on vulnerable populations and communities. Experienced in providing exceptional customer service while balancing academic obligations. Eager to apply learned educational background and customer service abilities in the field of human services, contributing to meaningful change and assisting individuals in need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Worker
Memorial Health Care System
07.2024 - Current
- Conduct intakes and assessments, providing individual, family, and group therapy as needed.
- Manage cases according to each client's specific needs, utilizing evidence-based curriculum techniques as mandated by grants.
- Communicate regularly with referral sources regarding the progress and outcomes of youth and families.
- Complete all required documentation, including daily, weekly, and monthly progress notes, treatment plans, treatment plan reviews, progress updates, and discharge plans for each youth and family on my caseload.
- Coordinate transportation for special activities and events, and oversee all pre/post data collection and grant-required outcomes for youth and families.
Customer Service Staff Member
Publix
01.2023 - 06.2024
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
Intern
Women In Distress Of Broward County
01.2024 - 04.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Participated in workshops and presentations related to projects to gain knowledge.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among participants.
- Developed rapport with clients, leading to increased trust in the organization''s services.
Education
Bachelor Of Social Work - Social Work
Florida Atlantic University
Boca Raton, FL05.2024
Associate of Arts - Social Work
Florida Atlantic University
Boca Raton, FL06.2023
Skills
- Research and analysis
- Microsoft Office Suite
- Multitasking and Organization
- Teamwork and Collaboration
- Relationship Building
- Recordkeeping and Confidentiality
Languages
Spanish
Native or Bilingual
Certification
Basic Life Support (CPR and AED) Certification
Timeline
Social Worker
Memorial Health Care System
07.2024 - Current
Intern
Women In Distress Of Broward County
01.2024 - 04.2024
Customer Service Staff Member
Publix
01.2023 - 06.2024
Bachelor Of Social Work - Social Work
Florida Atlantic University
Associate of Arts - Social Work
Florida Atlantic University