Karen Gordon
Riverdale
Summary
Network professional with substantial experience in managing and executing network projects. Recognized for driving successful project completions, enhancing network performance, and minimizing downtime. Highly collaborative, adaptable to changing project needs, and skilled in both technical troubleshooting and strategic planning.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Network Project Manager
Johnson Controls Inc.
Atlanta, GA
08.2025 - Current
- Manage end-to-end delivery of network circuit upgrade projects (100M to 200M bandwidth) across 25+ sites simultaneously
- Coordinate with Verizon engineering teams to generate and approve ROC (Router Order Configuration) and ND (Network Design) documentation for site deployments
- Create and validate LOAs (Letters of Authorization) to initiate engineering workstreams and ensure compliance with project requirements
- Lead pre- and post-installation site surveys, ensuring readiness, risk mitigation, and successful implementation
- Project Manage circuit installations, facilitating Teams bridge calls and coordinating engineers, vendors, and stakeholders in real time
- Oversee change management by closing ServiceNow CHG requests and ensuring accurate documentation of completed work
- Update and maintain network monitoring systems including SolarWinds, ensuring accurate IP tracking and visibility
- Coordinate circuit disconnects with cross-functional teams (e.g., Calero) to decommission legacy infrastructure efficiently
- Manage high-volume project workload across multiple concurrent sites while maintaining delivery timelines and quality standards
Project Manager
Cox Communications
Atlanta, GA
01.2024 - 01.2025
- Led end-to-end delivery of telecom projects supporting install, change, and disconnect orders across multiple carriers
- Managed order lifecycle including FOCs, DLRs, and service completions, consistently meeting SLA and delivery targets
- Acted as primary escalation point for LEC/CLEC partners, driving rapid resolution and minimizing service impact.
- Coordinated cross-functional teams (engineering, provisioning, vendors) to ensure seamless project execution
- Ensured compliance with telecom regulatory requirements while maintaining operational accuracy
- Improved delivery performance and customer satisfaction through proactive communication and issue resolution
Project Manager
Peerless an Infobip Co.
Chicago, IL
01.2021 - 01.2022
- Managed full lifecycle of telecom circuit provisioning and service migrations across enterprise clients
- Led coordination of E911, CNAM, and toll-free services, ensuring accuracy and regulatory compliance
- Drove successful migrations by aligning internal teams and external carriers, minimizing downtime and disruption
- Proactively identified risks, escalated delays, and implemented mitigation strategies to keep projects on track
- Maintained strong carrier relationships to support efficient provisioning and issue resolution
Support Specialist
TEK System/Cricket Wireless
Atlanta, GA
01.2015 - 01.2020
- Handled carrier port in/out support, porting center operations, and disaster recovery testing.
- Performed server to device troubleshooting and testing.
- Created knowledge base processes and handled escalations for efficiency improvement.
Supervisor
Cbeyond
Atlanta, GA
01.2003 - 01.2015
- Supervised day-to-day LNP order processes and validated LSRs.
- Managed toll free and directory listing provisioning.
- Defined and improved provisioning processes, ensured compliance with regulations.
- Collaborated with IT, Marketing, and Regulatory on OSS improvements.
Project Manager
KMC Telecom
Atlanta, GA
01.1997 - 01.2003
- Project managed post-sale customer implementations.
- Liaised between stakeholders to ensure smooth installations.
- Resolved escalations and communicated project status updates.
Education
No Degree - Computer Software Clerical
Gwinnett Technical Institute
Atlanta, GA05-2013
Skills
- Customer Service, Root Cause Analysis, Project Management, Troubleshooting
- MS Office, KPI Tracking, Customer Support, Team Collaboration, Process Improvement
- Project Management Tools: Jira, MS Project, Smartsheet, Asana, Trello
- Telecom Platforms: Neustar Order Management, Oracle BRM, OSS/BSS Systems
- Business Analysis: Visio, Lucidchart, Confluence, Microsoft Excel (Advanced)
- Service Management: ITIL Framework, ServiceNow, Remedy
- Methodologies: Agile, Scrum, Waterfall, Hybrid Project Delivery
- Communication Tools: Microsoft Teams, Slack, Zoom
- Reporting & Analytics: Power BI, Tableau, Excel PivotTables, SQL (basic)
Affiliations
- Women in Technology
- Cbeyond Women’s Network
Certification
- ITIL Foundation Certified
- Cbeyond T&O Excellence Award Q2 2013
Timeline
Network Project Manager
Johnson Controls Inc.
08.2025 - Current
Project Manager
Cox Communications
01.2024 - 01.2025
Project Manager
Peerless an Infobip Co.
01.2021 - 01.2022
Support Specialist
TEK System/Cricket Wireless
01.2015 - 01.2020
Supervisor
Cbeyond
01.2003 - 01.2015
Project Manager
KMC Telecom
01.1997 - 01.2003
No Degree - Computer Software Clerical
Gwinnett Technical Institute