Karen Gorzinski
Warner Robins,GA
Summary
Results-driven branch operations manager with expertise in the finance sector. Streamlined staff workflows and enhanced team performance through comprehensive training in lending procedures and customer service. Conducted detailed reviews of loan applications to support informed lending decisions and effectively resolved escalated customer complaints, boosting satisfaction and profitability.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Branch Manager
AMG Finance
Warner Robins, Georgia
10.2019 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed AMG Finance branch operations, staff schedules, and daily workflow.
- Trained AMG Finance team members on lending procedures and customer service.
- Reviewed loan applications, credit files, and compliance documents.
- Resolved customer issues and supported AMG Finance lending decisions.
- Resolved escalated customer complaints in a timely manner.
Branch Manager
World Finance
Adel, Georgia
06.2006 - 10.2009
- Developed strategies to increase customer satisfaction and loyalty.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved escalated customer complaints in a timely manner.
- Verified cash by balancing cash drawers and maintaining cash count records.
Branch Manager
Cook financial services
Adel, Georgia
06.1996 - 10.2006
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored sales goals, pipeline activity, and branch performance reports.
- Coordinated cash handling, deposits, and branch security procedures.
- Reviewed loan applications, credit files, and compliance documents.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
Berrien Highschool
Nashville, GASkills
- Branch management
- Loan evaluation
- Credit assessment
- Regulatory compliance
- Branch operations
- Cash handling
- Customer relationships
Certification
- Hold insurance license
- Hold an NMLS number
Timeline
Branch Manager
AMG Finance
10.2019 - Current
Branch Manager
World Finance
06.2006 - 10.2009
Branch Manager
Cook financial services
06.1996 - 10.2006
Berrien Highschool