Summary
Overview
Work History
Education
Skills
Timeline
KAREN GRAFFO

KAREN GRAFFO

Woodstock,GA

Summary

Results focused Sales Professional with over 12 years of Sales, Sales Strategy, Marketing and Customer Service experience in Retail and Corporate environments. Track record of repeat customers and service awards. Proficient communicator with a consultative and problem-solving sales style. (Currently Retired)

Overview

12
12

Years of Sales experience

Work History

Sales Associate/Design Consultant

Arhaus, LLC
Alpharetta, GA
02.2020 - 12.2023
  • Exceeded or met sales goals
  • Resolved customer issues such as delayed product shipments and fabric availability
  • Sold service contracts and signed up numerous customers for 0% interest terms
  • Greeted customers, actively listened to assess their needs, recommended products highlighting benefits and features and wrote up sales orders
  • Maintained product knowledge and explained warranties

Independent Sales Representative

k.graffo INTERIORS
Woodstock, GA
08.2019 - 01.2020
  • Sold the finest products in lighting, art, glass art, and decorative candles exclusively through the Trade.
  • Served the community of residential and commercial interior designers, architects, Hospitality firms, and retailers in Georgia.
  • Attended the Atlanta International Gift and Home Furnishings and High Point Market trade shows.

Managing Member

Italian Linens Boutique, LLC
Woodstock, GA
11.2016 - 01.2020
  • Founded a small business importing luxury Italian table, kitchen, and bed linens
  • Developed an e-commerce website with Shopify and created Facebook Business page targeting U.S women between the ages of 40-59
  • Developed pricing strategies, promotions and their schedules

Customer Support Specialist

Kwalu, LLC
Atlanta, GA
05.2014 - 10.2016
  • Generated the greatest number of POs out of nine Customer Support Specialists while supporting a multitude of strategic corporate accounts and territories in Virginia, Maryland, Washington, DC, Oregon, and Washington State
  • Grew sales by more than 42% with Belmont Senior Living communities, the largest in the U.S
  • Met numerous key ship and delivery date milestones through effective negotiations between the customer and the factory.

Sales Specialist

Home Depot
Atlanta, GA
06.2012 - 02.2014
  • Ranked in top 9% in Appliance sales company wide with over 17,000 associates
  • Achieved the highest sales twice in the district
  • Received multiple awards for outstanding customer service.

Education

Bachelor of General Studies - Liberal Arts

University of Missouri - Kansas City, Kansas City, MO
09.1988 - 07.1990

Associate of Applied Science - Interior Design

Northern Virginia Community College, Annandale, VA
06.2007 - 08.2010

Skills

  • Active Listener
  • Problem Solver
  • Patient and Empathetic
  • Organized and Creative
  • Outgoing and Confident
  • Motivated and Ambitious

Timeline

Sales Associate/Design Consultant - Arhaus, LLC
02.2020 - 12.2023
Independent Sales Representative - k.graffo INTERIORS
08.2019 - 01.2020
Managing Member - Italian Linens Boutique, LLC
11.2016 - 01.2020
Customer Support Specialist - Kwalu, LLC
05.2014 - 10.2016
Sales Specialist - Home Depot
06.2012 - 02.2014
Northern Virginia Community College - Associate of Applied Science, Interior Design
06.2007 - 08.2010
University of Missouri - Kansas City - Bachelor of General Studies, Liberal Arts
09.1988 - 07.1990

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KAREN GRAFFO