Karen Grant
Greensboro,NC
Summary
Learning and Development Specialist with expertise in creating impactful training programs and curricula at Kelly Services. Skilled in boosting employee performance through innovative teaching methods and quality assurance. Focused on aligning training initiatives with organizational objectives for measurable success.
Overview
9
9
years of professional experience
Work History
Learning and Development Specialist
Kelly Services
Troy, MI
11.2024 - Current
- Created training materials for employee onboarding and professional development programs.
- Attended seminars and meetings to gather information for training program development.
- Identified gaps in existing curriculum materials or processes and developed solutions accordingly.
- Collaborated with management to align training initiatives with organizational goals.
Nesting Team Manger
Kelly Services
Troy, MI
01.2020 - 11.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Implemented training programs that enhanced staff skills and knowledge retention.
- Utilized role-playing, lectures, and simulations to enhance instructional techniques and formats.
Quality Coach
Kelly Services
Troy, MI
07.2016 - 12.2019
- Analyzed customer service interactions to identify quality improvement opportunities.
- Monitored call center metrics to ensure compliance with quality benchmarks.
- Collaborated with management to implement customer satisfaction initiatives.
Education
Bachelor of Science - Computer Information Systems
New York City Technical College
New YorkSkills
- Training program development
- Curriculum design
- Learning management systems
- Performance evaluation
- Instructional design
- Employee training
- Quality assurance
- Verbal and written communication
References
References available upon request.
Timeline
Learning and Development Specialist
Kelly Services
11.2024 - Current
Nesting Team Manger
Kelly Services
01.2020 - 11.2024
Quality Coach
Kelly Services
07.2016 - 12.2019
Bachelor of Science - Computer Information Systems
New York City Technical College
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