Karen Green
Liveops
Stone Mountain,GA
16
years of professional experience
Detail-oriented Cashier experienced in high-volume retail operations and cash management. Achieved customer satisfaction through effective communication, problem-solving, and attention to detail. Focused on maintaining accurate transactions and fostering positive customer interactions.
Work History
Part Time Cashier
5 Months- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer balance throughout shifts
- Assisted customers with inquiries and provided product information
- Ensured cleanliness and organization of checkout area
Independent Contractor
15 Years 10 Months- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Patient Service Representative
6 Months- Participated in ongoing training programs related to HIPAA compliance, while while maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Utilized [Software] to efficiently schedule patient appointments, ensuring optimal time management.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Patient Service Representative
3 Months- Facilitated patient scheduling and appointment confirmations to enhance overall efficiency.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Coordinated with healthcare providers to streamline communication and service delivery.
- Maintained accurate patient records using electronic health record systems for compliance.
Bank Teller
1 Year 7 Months- Assisted customers in resolving account inquiries and issues while delivering exceptional service.
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Maintained cash drawer integrity through regular balancing and reconciliation activities.
- Educated clients on bank products and services, enhancing overall customer experience.
- Collaborated with team members to streamline workflow, improving operational efficiency.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about the customer’s financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of the cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled various accounting transactions.
Accounting Room Auditor
8 Months- Documented audit findings in detail to facilitate swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Planned and executed follow-up audits at appropriate intervals.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Collaborated with management to develop actionable strategies for financial performance improvement.
- Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
- Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.
- Developed and maintained productive relationships with clients, facilitating smooth audit processes and engagements.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Education
Para Legal - Para Legal
Skills
Cash handling
Customer support
Payment processing
Cash management
Refund processing
Cash drawer reconciliation
Currency counting
Daily reconciliation
Sales transactions
Dependability
Refund handling
Customer relations
Register operation
Guest inquiries
Refund handling
Issue resolution
Cash handling skills
Team collaboration
Professionalism
Work ethic
Reliability
Dependability
Detail orientation
Problem-solving
Decision making aptitude
Sales management
Basic mathematics
Patience
Staff training
Hospitality and accommodation
Liquor compliance
Beverage expertise
Product knowledge
Sales growth
Purchase support
Organizational growth
Honesty
Consistent performance
Credit transactions
Problem-solving
Honest and dependable
Timeline
Part Time Cashier
Food Depot
04.2026 - CurrentRead More
Patient Service Representative
Emory University Hospital
04.2019 - 10.2019Read More
Patient Service Representative
Emory University EOSH
01.2019 - 04.2019Read More
Bank Teller
Bank of America
12.2011 - 07.2013Read More
Accounting Room Auditor
Burlington Coat Factory Distribution Center
04.2011 - 12.2011Read More
Independent Contractor
Liveops
11.2010 - CurrentRead More
Professional Career Developement Inst
Para Legal from Para Legal
Read More
Honored by CEO of DeKalb Medical Center for acquiring over 45 customer service awards from patients
I was honored at the Awards Breakfast hosted by CEO of DeKalb Medical Center. I was given an award for receiving over 45 customer service awards by patients, the Medical Staff and Managers at DeKalb Medical.