Karen Griffin

• Managed routing, driver supervision and DOT compliance.
• Planned and established transportation routes, work schedules and YMCA assignments.
• Trained new staff on job duties, company policies and safety procedures.
• Oversaw team of 10 drivers
• Inspected emergency equipment and verified safe working order for student and driver use.
• Transported passengers safely along prescribed routes according to tight schedules.
• Assessed bus condition and documented any equipment needs such as; working order of brakes, tires, wipers, gas levels and cleanliness, etc.
• Maintain a good relationship with all YMCA staff and management.

• Work closely with Administration to coordinate students transportation.
• Determined most effective routes for Transporting students.
• Conducted In-service trainings for bus drivers for licensing renewals
• Resolve maintenance and repair issues for vehicles and equipment.
• Prepare school buses for RMV inspections and perform safety audits on buses and equipment.
• Prepare payroll for drivers.
• Organize schools Bus evacuation days.
• Work with and Resolve conflicts of school bus student behavior.
• Drive as needed.

Provided a safe and caring Child care home where children and their families felt safe.

Pre-school setting for children to learn and play.

Maintained a licensed home with periodic visits from the State.

Maintained my CPR and First Aid

Closed from 2008-2011 Due to Illness in Family

Reopened in 2011-2017

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Analyzed and interpreted store trends to facilitate planning.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

• Consistently met deadlines and quality goals for accuracy and timeliness.
• Picked quality and accurate items for Number daily customer orders.
• Tracked substitutions and informed customers of changes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

• Opened newly renovated store. Actively set-up displays and product as Directed by Planograms.
• Worked directly with the store manager and District Manager.
• Upheld great standards of leadership for employees, consistently leading by example. Had great employees.
• Delegated daily tasks to employees for an efficiently run store.
• Receive product deliveries and manage storage units. Prepare product for the sales floor.
• Assist inventory control.
• Stepped in as Manager twice as District manager searched for a new manager. Stepped in as manager of the Walpole store.
• Attended Manager meetings and conferences.
• Increased profits yearly.
• Interacted well with customers to build connections and nurture relationships.
• Trained team members in successful strategies to meet operational and sales targets.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Managed scheduling for store shifts to accomplish proper staffing at all times.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Built talented team through hiring and training new associates.
• Provided ongoing guest service.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Prepared meeting rooms and materials and recorded important information.
• Kept up to date on new programs being offered for members
• Prepared Registration periods for upcoming classes.
• Prepared Payroll for Office staff
• Stepped into any role needed