Karen Griffin
Zanesville
Summary
Dynamic Office Coordinator at Genesis Primary Care with expertise in schedule coordination and exceptional customer service. Enhanced office efficiency through workflow oversight and effective staff management, contributing to improved patient relations. Proven ability to streamline processes and foster a positive team environment while maintaining meticulous records and ensuring compliance with HIPAA regulations.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Overview
22
22
years of professional experience
Work History
Office Coordinator
Genesis Primary Care
03.2003 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between team members to manage office activities.
- Served as a point of contact for vendors visiting the office.
- Provide exceptional customer care to patients
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Coordinated company events, fostering team building and boosting overall morale.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Supported executive staff members with calendar management
- Managed scheduling for multiple employees, ensuring optimal coverage during business hours.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Enhanced communication flow within office by serving as central point of contact.
Education
High School Diploma -
Philo High School
Philo, OH05-1984
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
- Scheduling
- Workflow oversight
- Records management
- Staff management
- Inventory coordination
- Patient relationship management
- Inventory auditing
- Report reconciliation
- Mail handling
- Meeting planning
- Office equipment maintenance
- Vendor relations
- Calendar management
- Maintenance scheduling
- Customer relations
- Scheduling and calendar management
- Organizational skills
- Training and coaching
- Staff training
- Scheduling coordination
- Employee supervision
- Payroll and budgeting
- Team supervision
- Staff hiring
Timeline
Office Coordinator
Genesis Primary Care
03.2003 - Current
High School Diploma -
Philo High School
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