Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Guadalupe

Newark,NJ

Summary

Proven professional with a track record of enhancing transaction efficiency and customer satisfaction at Western Union and other company money transfers. Skilled in cash handling and cross-cultural communication, I excel in streamlining processes and resolving issues, leading to increased sales and client trust. Fluent in English and Spanish, my approach combines professionalism with empathy, driving results and fostering strong relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Flower Designer

Costumer Service
2 Bloomfiled,newark NJ
07.2022 - 05.2024
  • Boosted efficiency in the workspace by maintaining a clean and organized design area, ensuring easy access to tools and materials.
  • Streamlined inventory management by regularly assessing stock levels and placing timely orders for fresh flowers.
  • Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.
  • Consistently met deadlines for all projects while maintaining strict quality standards in floral design workmanship.
  • Coordinated logistics related to delivery schedules of flowers at various events ensuring punctuality and freshness of products upon arrival.
  • Assisted clients in choosing appropriate flowers based on symbolic meanings or color preferences aligning with their vision or theme of the occasion.
  • Increased sales revenue with personalized consultations, understanding client needs, and suggesting suitable flower arrangements.
  • Provided exceptional customer service before, during, and after sales by promptly addressing inquiries or concerns, fostering long-lasting relationships with clients.
  • Designed eye-catching window displays showcasing the latest trends in floristry, driving foot traffic into the store.
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs for various events.

Cashier Assistant

Cashier Customer Service
295 G Ferry St,Newark NJ 07105
01.2024 - 03.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.

Money Transfer Agent

Booss Rebolution Costumer Service
Bloomfield, NJ
03.2023 - 09.2023
  • Streamlined money transfer processes for improved transaction speed and reduced wait times.
  • Assisted customers in completing transactions, leading to a higher rate of successful transfers.
  • Utilized advanced software tools for monitoring currency fluctuations to provide clients with up-to-date exchange rates effectively navigating volatile markets.
  • Identified potential fraudulent activities and reported them to management, contributing to the security of client funds.
  • Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.

Money Transfer Agent

Western Union
2 Bloomfield Ave, Newark NJ 07104
06.2021 - 07.2022
  • Handled sensitive customer information with discretion, maintaining confidentiality at all times.
  • Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
  • Developed strong relationships with clients, fostering trust and confidence in our services.
  • Trained new hires on company policies and procedures, increasing overall team efficiency and knowledge base.
  • Streamlined money transfer processes for improved transaction speed and reduced wait times.
  • Assisted customers in completing transactions, leading to a higher rate of successful transfers.

Education

No Degree - Criminal Justice

Universidad De Kean
Union, NJ
05.2026

High School Diploma -

Barringer Arts High School
Newark, NJ
06.2022

Skills

  • Professionalism and Ethics
  • Cash handling proficiency
  • Transaction Processing Efficiency
  • Listening and Empathy
  • Microsoft Office
  • Customer Service
  • Product and Service Sales
  • speaks English and Spanish

Languages

English
Native or Bilingual

Timeline

Cashier Assistant

Cashier Customer Service
01.2024 - 03.2024

Money Transfer Agent

Booss Rebolution Costumer Service
03.2023 - 09.2023

Flower Designer

Costumer Service
07.2022 - 05.2024

Money Transfer Agent

Western Union
06.2021 - 07.2022

No Degree - Criminal Justice

Universidad De Kean

High School Diploma -

Barringer Arts High School
Karen Guadalupe