Karen Guilliot
San Antonio,TX
Summary
Striving to lead by example while supporting team development, clear communication, and consistent execution of standard work. Focused on stepping up when needed to keep operations running smoothly and efficiently.
Overview
24
24
years of professional experience
Work History
Machine Operator/Quality Inspector
Manpower-Caterpillar
San Antonio, USA
10.2022 - Current
- Verified parts for quality compliance before distribution to customers.
- Operated machinery in alignment with standard work procedures, consistently meeting quality benchmarks.
- Identified and reported machine malfunctions to supervisors, facilitating prompt resolutions.
Customer Service Agent
TaskUs San Antonio
New Braunfels, USA
03.2022 - 10.2022
- Delivered exceptional customer service via email, ensuring professional and helpful interactions
- Prioritized customer satisfaction, addressing inquiries and resolving issues efficiently
Customer Care Coordinator
Spectrum
San Antonio, USA
11.2020 - 03.2022
- Managed customer inquiries in a call center setting, providing accurate information and solutions
- Handled customer concerns with professionalism, even in challenging scenarios
Records and Data Specialist
Baker Middle School, Tacoma Public Schools
Tacoma, USA
09.2014 - 10.2020
- Managed confidential student records, ensuring compliance with educational guidelines
- Coordinated with various departments to support student services and scheduling
Office Secretary
Tacoma Public Schools
Tacoma, USA
10.2007 - 09.2014
- Provided comprehensive administrative support, maintaining confidentiality in all communications
- Managed the master schedule, updating staff information and room assignments as needed
- Monitored daily attendance, communicating with parents regarding absences and tardiness
Attendance Specialist
Mount Tahoma High School, Tacoma Public Schools
Tacoma, USA
10.2001 - 10.2007
- Ensured adherence to district attendance policies, maintaining accurate records throughout the academic year
- Collaborated with parents, teachers, and administrators to address attendance issues, supporting compliance with the BECCA Bill
Education
Associate - Education
TCC
Tacoma, WA05.2001
High School Diploma -
Lincoln High School
Tacoma, WA06.1997
Skills
Coaching
Codes of Conduct
Customer Service
Emotional Intelligence
Employee Recognition
Harassment Training
Material Safety Data Sheet
Preventing Workplace Harassment
References
Available upon request.
Timeline
Machine Operator/Quality Inspector
Manpower-Caterpillar
10.2022 - Current
Customer Service Agent
TaskUs San Antonio
03.2022 - 10.2022
Customer Care Coordinator
Spectrum
11.2020 - 03.2022
Records and Data Specialist
Baker Middle School, Tacoma Public Schools
09.2014 - 10.2020
Office Secretary
Tacoma Public Schools
10.2007 - 09.2014
Attendance Specialist
Mount Tahoma High School, Tacoma Public Schools
10.2001 - 10.2007
Associate - Education
TCC
High School Diploma -
Lincoln High School