Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Gutierrez

Karen Gutierrez

Dalton,GA

Summary

Proven leader and problem-solver, adept at enhancing team productivity and customer satisfaction at Walmart through effective coaching and innovative workflow processes. Specializes in conflict resolution and safety procedures, achieving significant reductions in customer escalations. Excels in multitasking and team motivation, leveraging skills in cash handling and complaint resolution for optimal operational efficiency.

Overview

4
4
years of professional experience

Work History

Team Leader

Walmart
01.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.

CBRN Specialist

Army National Guard GA
06.2021 - Current
  • Advised leadership on the development of policies and procedures aimed at reducing the likelihood of accidental exposure to hazardous materials during daily operations.
  • Served as a trusted resource for colleagues seeking information or guidance related to CBRN threat management, contributing to overall unit readiness.
  • Implemented safety measures during field exercises to minimize risk and maintain a safe working environment.
  • Conducted thorough inspections of protective gear, ensuring proper fit and functionality for all personnel.

Asset Protection Associate

Walmart
03.2023 - 01.2024
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.

Seasonal Worker

Walmart
07.2021 - 03.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.

Jewelry and Apparel Sales Associate

Walmart
07.2020 - 07.2021
  • Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
  • Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
  • Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
  • Boosted sales through effective upselling techniques and knowledge of current fashion trends.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
  • Resolved customer complaints tactfully while adhering to company guidelines and satisfying client needs.
  • Increased customer satisfaction by providing personalized assistance and product recommendations.

Education

Northwest Whitfield County High School
Tunnel Hill, GA

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Work Planning
  • Complex Problem-Solving
  • Goal Setting
  • Safety processes and procedures
  • Client Support
  • Cash Handling
  • Issue Resolution
  • Complaint resolution
  • Shift Scheduling
  • Giving Constructive Feedback
  • Time Management
  • Multitasking

Languages

Spanish
Professional Working

Timeline

Team Leader

Walmart
01.2024 - Current

Asset Protection Associate

Walmart
03.2023 - 01.2024

Seasonal Worker

Walmart
07.2021 - 03.2023

CBRN Specialist

Army National Guard GA
06.2021 - Current

Jewelry and Apparel Sales Associate

Walmart
07.2020 - 07.2021

Northwest Whitfield County High School

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Karen Gutierrez