Karen Hager
Nicholasville,KY
Summary
Driven Supply Chain Specialist with 30 years of experience in inventory management, customer care measures and logistics control. Successful at reducing costs, improving delivery times and optimizing production schedules to maximize the effectiveness of the supply chain. Results-driven and hardworking with excellent problem-solving and relationship-building skills.
Overview
28
28
years of professional experience
Work History
Corporate Customer Service
Freudenberg NOK
01.2023 - 03.2024
- Focal point for inquiries re product availability and delivery for customers
- Manage EDI transactions to meet customer demand schedules
- Manually enter non-EDI customer orders/forecast in SAP
- Manage information on customer portals
- Coordinate with various production locations to ensure on time deliveries and meet customer demand
- Coordinate with Sales for new business rollouts
- Coordinate with Operations/Quality to process returns and replace material.
Materials Planner II / Supply Chain Specialist
Hyster Yale Group
07.2018 - 10.2022
- Manage direct supplier package (~100 vendors)
- Review and action daily requests from suppliers (SAP POR mailbox) to change PO’s
- Review and action weekly MRP exception report (pull in orders to keep production covered, create and negotiate short LT orders, push out orders to maintain inventory levels and working capital goals)
- Follow up on supplier late shipments-initiate meetings with suppliers to support resolution-escalate to HYG leadership as needed
- Review and compare Eschedule/Power BI shortage reports to update and maintain build/clear schedules
- Inform/Update Production Management on late deliveries that will impact production (utilizing CPDB Access tool)
- Investigate and resolve transportation delays / receiving discrepancies
- Review QM notifications & Inventory Losses to initiate recovery with supplier when needed
- Initiate part deviations and obtain approvals as needed to support production
- Resolve invoice discrepancies/kickouts when systematic 3-point match fails
- Perform various analysis to identify potential issues/problems within supply chain
- Deliver weekly/monthly cadence metric reports
- Established and implemented Daily Standard Work for Planning Team
- Supported Jaggaer (supplier portal) implementation/training – assumed role of ‘Super User’
- Received YB training – initiated team project to reduce invoice kickouts.
Production Control Parts Ordering Specialist
Toyota Motor Manufacturing (Aerotek)
07.2016 - 12.2016
- Monitor parts flow from supplier shipment to manufacturing usage
- Contact suppliers to establish recovery timing and set up expedites for missed shipments or mis-labeled parts
- Monitor Logistics boards for any delays/exceptions and react accordingly
- Support and communicate with production/conveyance teams to ensure material is available
- Initiate expedites from within onsite inventory pipeline and/or supplier to maintain continued production
- Report all 2nd shift activity to 1st shift Production Control and Logistics Teams.
Materials Planner / Supply Chain Management
Yazaki
10.1998 - 10.2015
- Automotive Production Planning and Customer Service for Toyota product lines
- Investigate and Resolve Customer delivery issues, including negotiating delivery scorecard/KPI
- Returnable Packaging (researched, supported development, and implemented use)
- Key player of Implementation of new operating systems (1999-JDE/F3, 2012 - SAP)
- Developed SAP flow for both mass production and service part production (master data and material flow)
- Developed and Implemented inventory level reporting method (to encompass multiple distribution centers utilizing different IM systems)
- Mass Production
- Daily Business with off-site production and off-site distribution facility storage
- Contact with customer as needed (production changes, supplements, expedites, forecast questions)
- Emergency Response, Recovery planning
- Daily EDI processing
- Optimize and maintain appropriate inventory levels for FG storage
- Coordinate cross functional activities to support smooth model change (balance out/new product launch)
- Development and Implementation of lean process for balance out/model change (lead time reduction, safety stock levels, reduction of premium freight and obsolescence)
- Contribute to S & OP (Sales and operations planning) reports
- Short term and Long Term Forecasting
- Service Parts
- Daily Order Management
- Developed and implemented guidelines for service part inventory management, considering factors such as financial value, frequency of orders, warehouse storage space
- Negotiated lead times and deliveries - Improved delivery score from 65% to 95%
- Developed and integrated work around solutions for critical deliveries by working with Design Engineering.
Line Scheduler / Accounts Payable Clerk
Atlantis Plastics
04.1996 - 10.1998
- Create daily production schedule based on customer orders for plastic sheeting
- Distribute schedule and coordinate with Purchasing, Production Lines, and Shipping to meet customer demand
- Verify and process all invoices for a manufacturing setting (raw material, equipment, maintenance, shipping expenses, utilities, payroll garnishments) – weekly check run and mailing.
Education
University of Kentucky
01.1991
Cumberland College
01.1990
Skills
- Excellent interpersonal and effective communication skills with various audiences
- Ability to multi-task and prioritize
- Logic and reasoning to resolve a wide variety of problems
- Exceptional attention to detail
- Data analysis and decision making
- MRP/ERP Systems
- Power BI
- EDI
- Microsoft Office Suite
Timeline
Corporate Customer Service
Freudenberg NOK
01.2023 - 03.2024
Materials Planner II / Supply Chain Specialist
Hyster Yale Group
07.2018 - 10.2022
Production Control Parts Ordering Specialist
Toyota Motor Manufacturing (Aerotek)
07.2016 - 12.2016
Materials Planner / Supply Chain Management
Yazaki
10.1998 - 10.2015
Line Scheduler / Accounts Payable Clerk
Atlantis Plastics
04.1996 - 10.1998
University of Kentucky
Cumberland College
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