Highly analytical healthcare management professional combining more than 16 years of work in a variety of healthcare setting with proficiency in financial management, leadership and positive clinical outcomes. Dedicated to continuous process improvement in the face of rapidly evolving and changing healthcare market Extremely results-oriented and proactive in addressing and resolving problems.
Twenty-four hour accountability for directing and managing patient care Maintains primary responsibility for the development of the Emergency Department and procedure development.
Budget preparation and administration of the Emergency Department, unit staff personnel decisions, Customer service relationship, and continuous quality improvement Works closely with ER medical Director and other directors to provide effective patient care.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Developed and achieved financial and growth goals.
Managed and directed fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting.
Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Manager, Emergency Department
University of Chicago Hospital
Chicago, IL
01.2009 - 12.2015
Dynamic leadership abilities concerning teams and strategic planning.
Skilled, clear communicator; both oral and written.
Proven success in developing and implementing cost control measure that reduce operating expenses.
Problem-solving and complaint resolution.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Reviewed customer survey information to prioritize areas of improvement.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Charge Nurse, Emergency Department
University of Chicago Hospital
Chicago, IL
01.2005 - 01.2009
Accomplished Charge nurse with exposure to health care administration, organizational, management, training, and relationship management.
Dedicated and caring professional with genuine concern for patient well being.
Providing strong peer/team support Problem solving capabilities; individually and as a team player.
Assisted in resolving and satisfying client requests and internal operational issues.
Routinely collaborated with department managers to correct problems and improve services.
Trauma Nurse, Trauma Department
Cook County Hospital
01.2003 - 01.2005
Trauma and Burn Unit.
Routinely collaborated with department managers to correct problems and improve services.
Assessed need for, ordered, obtained and interpreted appropriate lab tests.
Self-directed with astute judgment skills. High level of personal accountability.
Strong Assessment Skills
Patient-Centered Focus
Staff Nurse
University of Chicago Hospital
Chicago, IL
01.2000 - 01.2003
Provide medical care to a diversity patient population.
Coordinated patient education, serving as a liaison between patients, families, physicians, and other health care professionals.
Maintain quality control standards.
Participating in treatment planning and staffing, evaluation of patient progress.
Responded to Code Red pages and followed through on disposition of patients.
Education
Master of Business Administration (MBA) -
Walden University
2016
Master of Science - Nursing-Leadership and Management
Dependable leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
MBA graduate with professional background in project management and business analysis. Areas of specialization include process development, financing solution implementation and management.
Director of Nursing with more than 16 years in direct patient care. Focused on team coordination and leadership to provide exceptional patient and family support.
Customer Service
Team Building
Certification
Advance Life Support provider (ACLS)
Basic Support Provider (BLS)
Emergency Communication Registered Nurse (ECRN)
Affiliations
Emergency Nurses Association (ENA)
Sigma Theta Tau - Nursing Honor Society
Golden Key International Honour Society 2
American Organization of Nursing Executives (AONE)
Staff Nurse, Level 1 Trauma Pediatric ED at University of Chicago Medical CenterStaff Nurse, Level 1 Trauma Pediatric ED at University of Chicago Medical Center