Karen Hartland
Summary
Motivated and Energetic Customer Service Representative seeking a position in a fast-paced call center position with AAA. Strong dedication to helping customers with service and sales while cultivating a positive image contributing to the success to your organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
DoorDash Driver
Door Dash
04.2022 - Current
- Customer Service: Interact with customers in a friendly and professional way to meet their needs and provide satisfaction.
- Communication: Keep customers updated on the status of their order, and respond to questions and concerns.
- Delivery: Deliver goods and services on time and in excellent condition.
- Documentation: Maintain accurate logs of mileage and gas.
- Maintain Platnium Status with exceptional ratings. Over 3,000 deliveries
Customer Service Representative
Costco
05.2017 - 03.2022
- Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Exhibited high energy and professionalism when dealing with clients and staff.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer service goals and exceeded customer expectations.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict.
Special Education Paraprofessional
Cy-Fair Independent School District
09.2003 - 05.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Collaborated with teachers and specialists to assess student progress.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
- Clerical Switchboard operator after hours.
Stock Manager
Gymboree
08.1995 - 01.2005
- Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Set up displays of merchandise to market new products to customers.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
Education
Associate of Applied Science - Business
Monroe Community College
Henrietta08.1985
Skills
- Adaptability
- Active listening
- Communication
- Computer skills
- Critical thinking
- Empathy
- Flexibility
- Multitasking
- Patience
- Solution focused
Certification
- Licensed phlebotomist
- Registered Pharmacy Technician Trainee
Timeline
DoorDash Driver
Door Dash
04.2022 - Current
Customer Service Representative
Costco
05.2017 - 03.2022
Special Education Paraprofessional
Cy-Fair Independent School District
09.2003 - 05.2017
Stock Manager
Gymboree
08.1995 - 01.2005
Associate of Applied Science - Business
Monroe Community College
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