Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Hayes

Willard,MO

Summary

Dedicated Nurse Care Manager at Cox Health Systems, skilled in patient care coordination and health education. Successfully enhanced patient health outcomes through effective communication and analytical problem-solving. Committed to empowering patients with resources and knowledge, ensuring they navigate their health challenges with confidence and competence.

Overview

40
40
years of professional experience

Work History

Nurse Care Manager

Cox Health Systems
05.2021 - Current
  • Improved patient outcomes by implementing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Promote continuity of care by effectively communicating patient information across various healthcare settings during transitions between providers or levels of care.
  • Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Collaborated with community organizations to connect patients to additional resources for further support in achieving their health goals.


Disease Management RN Patient Care Coordinator

Mercy Health Systems
09.2015 - 11.2020

Provided education to patient and families regarding their chronic disease management.

  • Developed care plans tailored to individual patient needs, improving overall health outcomes
  • Remote patient monitoring program for diabetic, COPD and cardiac patients
  • Facilitated referrals for community resources
  • Facilitated community health events, raising awareness about preventative care and healthy lifestyle choices.


Inpatient Cardiac Rehab

Mercy Health Systems
09.2002 - 09.2015
  • Responsible for patient education to include:
  • CHF
  • MI
  • Stent
  • Pre/Post OP CABG/Valve,
  • AICD/Pacemaker/Loop Recorder/ASD closure device
  • Risk Factor
  • Smoking Cessation Hospital Wide
  • Inpatient Monitored Cardiac Ambulation
  • Float to Outpatient Cardiac Rehab for coverage as needed

RN NBICU

Mercy Health Systems
01.1989 - 09.2002
  • Direct patient care for premature and medically unstable neonates
  • Attended high risk deliveries in L&D
  • Escorted neonates to procedures and surgery
  • Floated to NBN with direct care to neonates
  • Ongoing parent education in preparation for neonates special needs after discharge

RN, Medical-Surgical Floor

Springfield General Hospital
08.1987 - 01.1989
  • Charge RN with direct patient care of medical and surgical patients
  • Responsible for overseeing LPN's and doing any procedures, medications etc. they were unlicensed to do
  • Provide coverage to Emergency room and Recovery room as needed.

Endocrinology RN

Mercy Health Systems
05.1985 - 11.1986
  • Direct patient care for endocrinology patients including but not limited to:
  • Diabetics requiring insulin initiation or regulation
  • Graves Disease/Thyroid Storm
  • Direct care of Pre/Post Op eye surgery patients
  • Direct care of overflow back surgery patients

Education

3 Year Diploma Registered Nurse - Nursing

Saint Johns School of Nursing
Springfield MO
05-1985

Bachelor of Science - Animal Science

Southwest Missouri State University
Springfield, MO
12-1980

Skills

  • Patient care coordination
  • Health education
  • Preventive health strategies
  • Delivering individual lessons
  • CPR/AED certified
  • Detailed patient documentation
  • Collaborative teamwork
  • Analytical thinking
  • Effective verbal communication

Timeline

Nurse Care Manager

Cox Health Systems
05.2021 - Current

Disease Management RN Patient Care Coordinator

Mercy Health Systems
09.2015 - 11.2020

Inpatient Cardiac Rehab

Mercy Health Systems
09.2002 - 09.2015

RN NBICU

Mercy Health Systems
01.1989 - 09.2002

RN, Medical-Surgical Floor

Springfield General Hospital
08.1987 - 01.1989

Endocrinology RN

Mercy Health Systems
05.1985 - 11.1986

3 Year Diploma Registered Nurse - Nursing

Saint Johns School of Nursing

Bachelor of Science - Animal Science

Southwest Missouri State University
Karen Hayes