Karen Hebert
Flight Attendant
Virginia Beach
Summary
Maintaining perfect attendance record now and most of career as certified flight attendant with Piedmont Airlines. Conducted thorough inspections of cabins and emergency equipment. Reported issues promptly while supporting on-time departures without supervision.
Assisted customers with inquiries and concerns to enhance overall satisfaction. Supported team members in delivering quality service during flight operations. Contributed to a safe and enjoyable travel experience for passengers.
Overview
32
32
years of professional experience
Work History
Regional Flight Attendant
Piedmont Airlines- Usairways & American Airlines
Salisbury , MD
05.2016 - Current
- Ensured compliance with all Federal Aviation Regulations governing air transportation.
- Participated in pre-flight briefings to ensure comprehensive understanding of emergency procedures and relevant flight information.
- Delivered exceptional onboard customer service by assisting passengers with seat belt extensions and providing essential information for special assistance needs.
- Executed safety compliance checks of the cabin prior to flight departure, ensuring adherence to regulations.
Working Mother
Self Employed Services
Newport News, VA
05.1994 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Customer Service Representative US Airways
Piedmont Airlines
Newport News, VA
06.2014 - 03.2016
- Assistance with customer ticketing and baggage.
- Assistance with any special needs passengers and unaccompanied minors.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Crossed trained as baggage handler, ramp service and operations positions.
Taxi Driver
Orange Cab
Hampton , VA
10.2012 - 06.2015
- Ensured compliance with all Federal Aviation Regulations, CFR Part 121 governing air transportation,
- Participated in pre-flight briefings to ensure comprehensive understanding of emergency procedures and relevant flight information.
- Delivered exceptional onboard customer service by assisting passengers with seat belt extensions and providing essential information for special assistance needs.
- Executed safety compliance checks of the cabin prior to flight departure, ensuring adherence to regulations.
Education
Certified FAA Flight Attendant - FAA Regulations
Inflight Training Piedmont Airlines
06-2016
GED -
Menchville High School
Newport News, VA06-1983
Skills
Capable and experienced with remaining calm in high pressure conditions
Knowledge FAA Regulations which has required at times 100% pass rates and others no less than 90%
Passenger safety and compliance while ensuring positive control of environment for passengers many diverse needs
QIK over SABRE
Affiliations
- Perfect Attendance
- 100% compliance for manual audits.
Timeline
Regional Flight Attendant
Piedmont Airlines- Usairways & American Airlines
05.2016 - Current
Customer Service Representative US Airways
Piedmont Airlines
06.2014 - 03.2016
Taxi Driver
Orange Cab
10.2012 - 06.2015
Working Mother
Self Employed Services
05.1994 - Current
GED -
Menchville High School
Certified FAA Flight Attendant - FAA Regulations
Inflight Training Piedmont Airlines