Karen Heintzelman
Madison,WI
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals.
Overview
20
20
years of professional experience
Work History
Mortgage Closer
RIZE MORTGAGE
Madison, WI
02.2025 - 03.2025
- Executed initial closing disclosure activities, including file preparation, delivery processing, and document tracking.
Closing Assistant
PREFERRED TITLE
Madison, WI
08.2022 - 11.2024
- Tracked receipt of initial closing disclosures and document packages from various lenders for all files closing with us.
- Created and maintained a comprehensive instruction manual for my role
- Reviewed signed document packages for completeness prior to returning them to the lender
- Uploaded closing documents to various lender portals for funding authorization
- Requested various documents for files, including Special Assessment Letters and Title Amendments
Mortgage Loan Closer
FAIRWAY INDEPENDENT MORTGAGE CORPORATION
Madison, WI
01.2021 - 01.2022
- Managed initial and final closing disclosures and loan closing documents with accuracy, promptness, and completeness.
Closing Coordinator
GUARANTEED RATE, INC.
Madison, WI
10.2020 - 12.2020
- Scheduled refinance closings with title companies while finalizing homeowners insurance and reviewing title documents.
- Obtained updated policy for homeowners insurance if necessary and addressed any exceptions for title documents.
- Conducted review/verification of the closing fees, simultaneously applying changes/updates/corrections as needed.
- Fulfilled the closing transmittal and approval request from the VP while requesting the initial closing disclosure.
- Monitored the receipt of the initial closing disclosure’s signed copy and submitted the final documents to the closing department.
Loan Coordinator
GUARANTEED RATE, INC.
Madison, WI
03.2020 - 10.2020
- Performed an extensive/accurate review on loan approvals while addressing/fixing existing underwriting and closing conditions.
- Arranged and kept track of important dates, such as closing, contingency, loan lock, and deed dates.
- Devised loan files and submitted them to the closing department while administering credit and underwriting analysis on files.
- Evaluated multiple documents, including title commitments, homeowners insurance, credit reports, and appraisal reports.
Mortgage Loan Processor
UNIVERSITY OF WISCONSIN CREDIT UNION (UWCU)
Madison, WI
05.2018 - 03.2020
- Pre-underwrote loan files/documentation while reaching out to borrowers to request missing/lacking documents.
- Facilitated order and review for title commitments/appraisals and submitted complete and clean files to the underwriter.
- Assisted in drafting more concise and up-to-date instructions for the department’s perusal.
Mortgage Closer
UNIVERSITY OF WISCONSIN CREDIT UNION (UWCU)
Madison, WI
06.2016 - 05.2018
- Executed initial closing disclosure activities, including file preparation, delivery processing, and document tracking.
- Managed closing documents/packages for purchase and refinance files while balancing closing figures/wire amounts with title companies.
- Prepared subordinations and obtained any at-closing conditions.
- Crafted instructions for the department’s new online manual, including manufactured home loans, title commitments, Simo closings, and various transactions in the teller platform while revising instructions written by other closers.
- Delivered final closing disclosures to the investors and ensured the correctness of the fees and cleanliness of the file.
Multiple Positions, Inc. Teller and Admin Asst
Anchor Bank (A Division of Old National Bank)
Madison, WI
06.2005 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed physical and online filing systems, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Balanced multiple General Ledger accounts daily
- Processed incoming loan payments and outgoing invoice payments
- Prepared monthly delinquent loan reports for management
- Created and managed spreadsheets for General Ledger reconciliations
Education
Completed Coursework - English Language And Literature
University of Wisconsin
Milwaukee, WICompleted Coursework - General Education
University of Wisconsin
Madison, WISkills
- Microsoft Office
- Customer Service & Satisfaction
- Analytical problem-solving
- Excellent Communication Skills
- Proficient in computer applications
- Office administration
- Problem-solving expertise
- Effective organizational skills
- Effective time management
- Strong focus on accuracy
- Effective multi-tasking
- Responsibility and accountability
- Strong Work Ethic
- Data entry
Timeline
Mortgage Closer
RIZE MORTGAGE
02.2025 - 03.2025
Closing Assistant
PREFERRED TITLE
08.2022 - 11.2024
Mortgage Loan Closer
FAIRWAY INDEPENDENT MORTGAGE CORPORATION
01.2021 - 01.2022
Closing Coordinator
GUARANTEED RATE, INC.
10.2020 - 12.2020
Loan Coordinator
GUARANTEED RATE, INC.
03.2020 - 10.2020
Mortgage Loan Processor
UNIVERSITY OF WISCONSIN CREDIT UNION (UWCU)
05.2018 - 03.2020
Mortgage Closer
UNIVERSITY OF WISCONSIN CREDIT UNION (UWCU)
06.2016 - 05.2018
Multiple Positions, Inc. Teller and Admin Asst
Anchor Bank (A Division of Old National Bank)
06.2005 - 06.2016
Completed Coursework - General Education
University of Wisconsin
Completed Coursework - English Language And Literature
University of Wisconsin