Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
References
Timeline
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Karen Hellweg

Aurora,OR

Summary

Results-driven Exercise Specialist and Chiropractic Assistant with a proven track record in developing customized therapeutic plans to optimize patient recovery at Canby Spine and Sport. Recognized for leadership in sales and customer experience at Clive Coffee, successfully enhancing customer satisfaction through exceptional interpersonal skills and innovative problem-solving. Proficient in sales strategy and marketing, focused on driving organizational growth and operational excellence.

Overview

18
18
years of professional experience

Work History

Exercise Specialist / Chiropractic Assistant

Canby Spine and Sport
Canby, OR
01.2023 - Current
  • Therapeutic Exercises & Stretches: lead patients through a variety of therapeutic exercise movements, body mechanics, and stretches
  • Gather information on specific conditions and create customized and specific workout plans for patients to take home
  • Provide therapies and treatments: K-Laser, Peizo Shockwave, Trigger Point, Electro muscle stimulation, massage gun, cupping, taping, muscle scraping

Chiropractic Assistant / X-ray Technician

LiveWell Chiropractic
Oregon City, OR
08.2017 - 01.2023
  • Front Desk: verified insurance benefits, collected payments and coordinated treatment plans.
  • Assistant: Control the flow of the office by leading patients to rooms, and applying therapies.
  • Physical Therapy: Instruct patients proper posture / body mechanics, shoulder rehabilitation exercises, lower back and core strengthening exercises
  • X-ray: Lead patients to the X-ray suite and take a series of X-rays ordered by the doctor. Upload and have them ready in the room immediately.

Sales and Customer Experience

Clive Coffee
Portland, OR
10.2013 - 03.2017
  • Sales: Generating sales by expertly guiding customers via phone, email, and face-to-face through a selection of high-end espresso machines, comparing and contrasting options, and assisting the customer in finding the right setup for home or light commercial use.
  • Going the extra mile to drive sales, working closely with the team, and booking and conducting appointments with customers for one-on-one, hands-on demonstrations of equipment.
  • Customer service: Creating the best customer experience by ensuring the highest level of customer satisfaction through carefully answering customers' questions about setup, maintenance, warranty issues, checking on customers' orders, and resolving customer issues and complaints.
  • Marketing team: Writing weekly website journal posts, copy for the website, and knowledge base articles to educate customers on products, brew guides, and helpful information to promote an ongoing relationship with customers, and continued revenue for the company.
  • Work closely with the content team to generate ideas and assist in weekly photo and video shoots.
  • Retail: Actively greet and engage with customers in the showroom, clean and merchandise the retail space, and reconcile and balance the daily till.

Lead Barista

JoLa Café
Portland, OR
08.2012 - 10.2013
  • Espresso Bar: Prepare and serve espresso drinks, pour-overs, tea, and alcoholic beverages.
  • Register: Sales and Customer Service.
  • Managed essential tasks to keep the cafe pristine and efficient.

Assistant Buyer / Photographer

Wakeside LLC
Clackamas, OR
04.2007 - 02.2009
  • Enhanced images through advanced photo editing techniques, worked with models and executed photoshoots.
  • Assisted in the selection and procurement of merchandise for online store.
  • Customer service in retail shop, order fulfillment, warehouse work.
  • Assisted the manager/buyer with order fulfillment.

Education

Bachelor of Science - Communication Studies

Portland State University
Portland, OR
06.2015

Skills

  • Strong Interpersonal Skills
  • Creative Writing
  • Positive
  • Collaborative
  • Sales and Marketing Strategy
  • Strong Written & Verbal Communication
  • Leadership
  • Motivational
  • Strong Focus on Accuracy
  • Self-Motivated Task Completion
  • Organizational
  • Innovative Problem Solver

Volunteer Experience

  • Grant writing for African wildlife animals.
  • Coaching soccer for elementary girls at a sports camp.
  • Teaching English to high school students at an English camp in Czech Republic.

Hobbies and Interests

  • Music composition/singing.
  • Acrylic painting.
  • Paddle boarding.
  • Writing.
  • Lead a weekly women's book group.

References

References available upon request.

Timeline

Exercise Specialist / Chiropractic Assistant

Canby Spine and Sport
01.2023 - Current

Chiropractic Assistant / X-ray Technician

LiveWell Chiropractic
08.2017 - 01.2023

Sales and Customer Experience

Clive Coffee
10.2013 - 03.2017

Lead Barista

JoLa Café
08.2012 - 10.2013

Assistant Buyer / Photographer

Wakeside LLC
04.2007 - 02.2009

Bachelor of Science - Communication Studies

Portland State University

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Karen Hellweg