Karen Hernandez
Hawthorne,United States
Summary
Punctual and honest Head cashier with solid background in fast-paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
1
1
year of professional experience
Work History
Head Cashier
Home Depot
Hawthorne, CA
06.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier
Michaels Arts And Crafts
Inglewood, CA
11.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06.2013
Skills
- Policy Enforcement
- Cash Handling
- Team Contribution
- Transaction Approvals
- Credits and Refunds
- New Hire Training
- POS Systems
- Team Leadership
- Customer Service
- Front-End Supervision
Accomplishments
- Earned “Homer” awards for Recoveries and Excellent Customer Service.
- Promoted to Head Cashier after only 9 months.
- Trained multiple new hires on sales and service techniques.
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Home Depot
06.2021 - Current
Cashier
Michaels Arts And Crafts
11.2019 - 01.2020
High School Diploma -
Lawndale High School
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