Bryon Berardi
8820 Hosta Way,IN
Summary
Dynamic and results-driven professional with extensive experience as a Tow Truck Driver Manager at Joes Express Towing. Proven expertise in vehicle inspections and route planning, coupled with strong problem-solving and customer service skills. Successfully enhanced operational efficiency and team performance while ensuring compliance with safety protocols.
Overview
9
9
years of professional experience
Work History
DOT Courier
Federal Express
Indianapolis, IN
10.2025 - Current
- Delivered packages efficiently within designated routes to ensure timely customer service.
- Maintained accurate records of deliveries and pickups using handheld scanning devices.
- Adhered to safety protocols while operating delivery vehicles in various weather conditions.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
Tow Truck Driver
John Wayne Towing
Indianapolis, IN
04.2025 - 10.2025
- Operated tow trucks to safely transport vehicles in diverse conditions.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Assisted customers with roadside assistance, providing prompt support and solutions.
- Maintained accurate records of tows and service requests for tracking purposes.
Tow Truck Driver
J&J Express Services
Indianapolis, IN
03.2024 - 02.2025
- Collaborated with dispatch team to optimize response times and routes.
- Demonstrated effective communication skills while interacting with clients and authorities.
- Trained new drivers on operational procedures and safety practices.
- Implemented safety protocols to minimize risk during towing operations.
Tow Truck Driver Manager
Joes Express Towing
Indianapolis, IN
03.2017 - 03.2024
- Directed operation of tow trucks to ensure safe transport of vehicles and support for stranded motorists.
- Conducted thorough assessments of vehicles to determine optimal towing methods and necessary equipment.
- Collaborated with dispatch teams to strategize timely responses to service requests.
- Provided exceptional customer service by proactively addressing inquiries and concerns during roadside assistance operations.
- Trained and mentored new drivers on safety standards, operational protocols, and effective equipment usage.
- Maintained comprehensive records of service calls, vehicle assessments, and towing activities
- Managed billing processes and negotiated contract rates for all drivers.
- Oversaw time card management and processed time off requests.
- Enforced company standards to ensure compliance and accountability among employees.
Education
High School Diploma -
David Anderson Jr. Sr. Highschool
Lisbon, OH05.2003
Skills
- Package handling
- Loading and unloading
- Heavy lifting
- Warehouse operations
- Safety procedures
- Defensive driving
- Vehicle inspection
- Route planning
- GPS navigation
- Deadline management
- Hazardous materials handling
- Vehicle maintenance
- Traffic laws
- Delivery scheduling
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Sorting
- Safety protocols
- Relationship building and rapport
- Schedule adherence
- Record keeping
- Document management
- Performance improvement
- Dispatch collaboration
- Building physician relationships
- Issue escalation
Timeline
DOT Courier
Federal Express
10.2025 - Current
Tow Truck Driver
John Wayne Towing
04.2025 - 10.2025
Tow Truck Driver
J&J Express Services
03.2024 - 02.2025
Tow Truck Driver Manager
Joes Express Towing
03.2017 - 03.2024
High School Diploma -
David Anderson Jr. Sr. Highschool