Summary
Overview
Work History
Education
Skills
Timeline
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Karen Hernandez

Sandston,VA

Summary

Dynamic operations supervisor with a proven track record at Vallarta Supermercado, enhancing team productivity through effective training and conflict resolution. Recognized for exceptional customer service and compliance with industry regulations, I excel in problem-solving and fostering a collaborative environment, ensuring high customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Cajera

Vallarta Supermercado
03.2024 - 12.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.

Personal De Limpieza

Bravo
01.2023 - 01.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

Supervisor of Operations

Vallarta Supermarket
08.2018 - 09.2022
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.

Education

12 -

Mount Vernon High School
Alexandria, VA
06.2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Decision making aptitude
  • Reports and documents
  • Liquor regulations and compliance
  • Liquor law compliance
  • Empathy and patience
  • Honest and dependable
  • Problem-solving

Timeline

Cajera

Vallarta Supermercado
03.2024 - 12.2024

Personal De Limpieza

Bravo
01.2023 - 01.2024

Supervisor of Operations

Vallarta Supermarket
08.2018 - 09.2022

12 -

Mount Vernon High School

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Karen Hernandez