Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Hernandez

Chicago,IL

Summary

Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.

Overview

2
2
years of professional experience

Work History

Volunteer

Acero Charter Schools
Chicago, IL
01.2024 - 06.2025
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided assistance to staff in the daily operations of the organization.
  • Collaborated with other volunteers to create a positive work environment.
  • Organized and maintained records of volunteer hours and donations.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Helped with prep, set up, and breakdown of community and public events.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Cashier

McDonald's
Chicago, IL
09.2023 - 01.2025
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

Some College (No Degree) - Health Sciences

Gettysburg College
Gettysburg, PA

Skills

  • Customer service
  • Team collaboration
  • Record keeping
  • Event planning
  • Effective communication
  • Multitasking and organization
  • Food distribution
  • Foreign language proficiency
  • Telephone and email etiquette
  • Problem-solving
  • Time management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Volunteer

Acero Charter Schools
01.2024 - 06.2025

Cashier

McDonald's
09.2023 - 01.2025

Some College (No Degree) - Health Sciences

Gettysburg College

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