Karen Hernandez-Ramos
Sacramento,CA
Summary
Seeking a permanent position with a well-established company to apply my skills and knowledge in an accelerating role offering professional challenge and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Allstate Corporation
Sacramento
12.2019 - Current
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Navigating intermediate software knowledge.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Sales Manager
Freeway Insurance
Sacramento, CA
10.2012 - 12.2019
- Maintained accurate records of all transactions, including account information, client documents.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Created and processed monthly analytical reports to senior management on sales performance.
- Managed daily operations, including supervision of staff members.
- Trained, coached, and mentored junior personnel to ensure success in their roles.
- Collaborated with other branches to ensure customer satisfaction while maintaining state compliance.
- Developed strategies and objectives to generate automobile and property insurance policies.
- Handled inventory, including ordering supplies, stocking material and conducting regular inventory checks.
Education
Bachelor of Science - Criminal Justice
California State University - Sacramento
Sacramento, CA06-2020
Bachelor of Arts - American Sign Language/Deaf Studies
California State University - Sacramento
Sacramento, CA06-2020
Associate of Science - Administration of Justice
Sacramento City College
Sacramento, CA12-2017
High School Diploma -
Rosemont High School
Sacramento, CA06-2012
Skills
- Bilingual
- Communication skills
- Exceptional multi-tasker
- Problem solving abilities
- Computer proficiency
- Detail-oriented
- Active listener
- Data entry
- Leadership
- Adaptability
- Time-management
- Team player
- Customer service
Certification
- Personal Lines License - California Department of Insurance, License# 0I13420
Languages
Spanish
Native/ Bilingual
American Sign Language
Full Professional
Timeline
Licensed Insurance Agent
Allstate Corporation
12.2019 - Current
Sales Manager
Freeway Insurance
10.2012 - 12.2019
Bachelor of Science - Criminal Justice
California State University - Sacramento
Bachelor of Arts - American Sign Language/Deaf Studies
California State University - Sacramento
Associate of Science - Administration of Justice
Sacramento City College
High School Diploma -
Rosemont High School