Karen Heytens
Dodge City
Overview
20
20
years of professional experience
Work History
Daytime Manager & Saloon Supervisor
Boot Hill Museum
Dodge City
11.2024 - Current
- Manage daily operations of historical storytellers, Daytime dancers, and Bartenders.
- Supervised staff scheduling and training for optimal guest experience.
- Coordinated special events and educational programs for diverse audiences.
- Scheduling of multiple departments.
- Inventory ordering and tracking.
- Awareness and training of alcohol distribution.
- Coordinate with special events, for cash bar or open bar.
- Train departments in preparation of On season responsibilities.
- Marketing strategies, sales tracking.
- Bar setup and takedown for special events.
- Stocking, organization, maintenance, housekeeping.
- Event planning.
Assistant Manager
Tommy’s Express
Dodge City
09.2023 - 10.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Conducted customer research to gain insights into consumer behavior.
- Organized trade shows and exhibitions to promote brand awareness.
- Monitored competitors' activities to keep up with industry trends.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Planned events such as webinars or seminars to engage customers.
Promotions Coordinator
Boot Hill Casino And Resort
Dodge City
06.2022 - 09.2023
- Supervised promotion and marketing teams.
- Aided senior leadership by executing comprehensive administrative and marketing support.
- Organized Select Gift giveaways every week Fridays, Saturdays, Sundays.
- Received and routed incoming calls and correspondence to promote timely communication.
- Directed clients and guests to correct departments, rooms and staff members.
- Made travel arrangements and reservations.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Scheduled meetings and sent invitations specifying time and location.
- Processed documents and materials for dissemination to appropriate parties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Assistant Manager
Flying J Travel Center
Dodge City
08.2016 - 05.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and motivated employees
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
- Assisted with hiring of new employees by verifying references and prior employment.
- Handled responsibilities successfully upon general manager's absence.
- Worked closely with store manager to maintain day-to-day operations.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Factory Production Worker
National Beef Packing Company
Dodge City
02.2015 - 10.2015
- Loaded and unloaded items from machines and conveyors.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Attended regular training sessions to increase machine operating skills.
Overnight Modular Team Associate
Walmart
Dodge City
04.2010 - 05.2014
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Prepared products by adding tags and readying pallets for restocking.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Updated pricing and sales signs to promote merchandise.
- Checked shelves in department to determine replenishment needs.
- Secured products during transport to prevent damage.
- Followed instructions to properly arrange merchandise items.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Cleaned and organized display cases, shelves and aisles.
Cashier/cook
Arby's
Dodge City
06.2008 - 10.2009
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
- Kept stations stocked and ready for use to maximize productivity.
- Restocked and rotated food products using first-in, first-out method.
Veterinary Assistant
animal hospital of dodge city
Dodge City
01.2006 - 01.2008
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarians in examining animals.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.
Education
GED -
Ged.com
Online2017
Skills
- Product and Service Knowledge
- Team Building
- Problem Resolution
- Verbal and Written Communication
- Team Leadership
- Work Planning and Prioritization
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Customer Rapport
- Time Management
- Patient Bathing
- First Aid
- Relationship Building
- Attention to Detail
- Veterinarian Assistance
- Picking and Packing
- Friendly and Personable
- Loading and Unloading
- Safety Methods
- Willing to Learn
- Planogram Execution
- Price Checking
- Positive Attitude
- Energetic and Outgoing
- Merchandise Rotation
- POS Systems
- Heavy Lifting
- Supply Restocking
- Punctual and Reliable
- Customer Service
- Display Assembly
- Product Displays
- Stocking and Replenishing
- Critical Thinking
- Cleaning and Sanitizing
- Product Sales and Promotion
Timeline
Daytime Manager & Saloon Supervisor
Boot Hill Museum
11.2024 - Current
Assistant Manager
Tommy’s Express
09.2023 - 10.2024
Promotions Coordinator
Boot Hill Casino And Resort
06.2022 - 09.2023
Assistant Manager
Flying J Travel Center
08.2016 - 05.2022
Factory Production Worker
National Beef Packing Company
02.2015 - 10.2015
Overnight Modular Team Associate
Walmart
04.2010 - 05.2014
Cashier/cook
Arby's
06.2008 - 10.2009
Veterinary Assistant
animal hospital of dodge city
01.2006 - 01.2008
GED -
Ged.com