Overview
Work History
Education
Skills
Timeline
Generic

Karen Heytens

Dodge City

Overview

20
20
years of professional experience

Work History

Daytime Manager & Saloon Supervisor

Boot Hill Museum
Dodge City
11.2024 - Current
  • Manage daily operations of historical storytellers, Daytime dancers, and Bartenders.
  • Supervised staff scheduling and training for optimal guest experience.
  • Coordinated special events and educational programs for diverse audiences.
  • Scheduling of multiple departments.
  • Inventory ordering and tracking.
  • Awareness and training of alcohol distribution.
  • Coordinate with special events, for cash bar or open bar.
  • Train departments in preparation of On season responsibilities.
  • Marketing strategies, sales tracking.
  • Bar setup and takedown for special events.
  • Stocking, organization, maintenance, housekeeping.
  • Event planning.

Assistant Manager

Tommy’s Express
Dodge City
09.2023 - 10.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Conducted customer research to gain insights into consumer behavior.
  • Organized trade shows and exhibitions to promote brand awareness.
  • Monitored competitors' activities to keep up with industry trends.
  • Generated ideas to increase sales through creative promotions.
  • Maintained relationships with key customers through regular communication.
  • Planned events such as webinars or seminars to engage customers.

Promotions Coordinator

Boot Hill Casino And Resort
Dodge City
06.2022 - 09.2023
  • Supervised promotion and marketing teams.
  • Aided senior leadership by executing comprehensive administrative and marketing support.
  • Organized Select Gift giveaways every week Fridays, Saturdays, Sundays.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Made travel arrangements and reservations.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Greeted visitors and directed to appropriate location or person.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Scheduled meetings and sent invitations specifying time and location.
  • Processed documents and materials for dissemination to appropriate parties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.

Assistant Manager

Flying J Travel Center
Dodge City
08.2016 - 05.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed and motivated employees
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Managed new hire trainings and onboarding to keep [Type] department employees aware of company policies and procedures.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Handled responsibilities successfully upon general manager's absence.
  • Worked closely with store manager to maintain day-to-day operations.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.

Factory Production Worker

National Beef Packing Company
Dodge City
02.2015 - 10.2015
  • Loaded and unloaded items from machines and conveyors.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Attended regular training sessions to increase machine operating skills.

Overnight Modular Team Associate

Walmart
Dodge City
04.2010 - 05.2014
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Prepared products by adding tags and readying pallets for restocking.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assessed floor displays to restock merchandise.
  • Assisted customers with product, promotion and policy information.
  • Updated pricing and sales signs to promote merchandise.
  • Checked shelves in department to determine replenishment needs.
  • Secured products during transport to prevent damage.
  • Followed instructions to properly arrange merchandise items.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Cleaned and organized display cases, shelves and aisles.

Cashier/cook

Arby's
Dodge City
06.2008 - 10.2009
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Kept stations stocked and ready for use to maximize productivity.
  • Restocked and rotated food products using first-in, first-out method.

Veterinary Assistant

animal hospital of dodge city
Dodge City
01.2006 - 01.2008
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted veterinarians in examining animals.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
  • Dusted, sprayed and bathed animals to maintain good hygiene and control insect pests.

Education

GED -

Ged.com
Online
2017

Skills

  • Product and Service Knowledge
  • Team Building
  • Problem Resolution
  • Verbal and Written Communication
  • Team Leadership
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Customer Rapport
  • Time Management
  • Patient Bathing
  • First Aid
  • Relationship Building
  • Attention to Detail
  • Veterinarian Assistance
  • Picking and Packing
  • Friendly and Personable
  • Loading and Unloading
  • Safety Methods
  • Willing to Learn
  • Planogram Execution
  • Price Checking
  • Positive Attitude
  • Energetic and Outgoing
  • Merchandise Rotation
  • POS Systems
  • Heavy Lifting
  • Supply Restocking
  • Punctual and Reliable
  • Customer Service
  • Display Assembly
  • Product Displays
  • Stocking and Replenishing
  • Critical Thinking
  • Cleaning and Sanitizing
  • Product Sales and Promotion

Timeline

Daytime Manager & Saloon Supervisor

Boot Hill Museum
11.2024 - Current

Assistant Manager

Tommy’s Express
09.2023 - 10.2024

Promotions Coordinator

Boot Hill Casino And Resort
06.2022 - 09.2023

Assistant Manager

Flying J Travel Center
08.2016 - 05.2022

Factory Production Worker

National Beef Packing Company
02.2015 - 10.2015

Overnight Modular Team Associate

Walmart
04.2010 - 05.2014

Cashier/cook

Arby's
06.2008 - 10.2009

Veterinary Assistant

animal hospital of dodge city
01.2006 - 01.2008

GED -

Ged.com
Karen Heytens