Summary
Overview
Work History
Education
Skills
References
Timeline
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Karen Hicks

Mesa,USA

Summary

Fraud Specialist with significant experience at JPMorgan Chase, specializing in risk assessment and claim investigation. Demonstrated success in enhancing customer service and identifying fraud patterns, leading to improved compliance and asset protection. Strong organizational and communication skills facilitate effective collaboration across teams, resulting in increased operational efficiency and decreased fraud incidents.

Overview

24
24
years of professional experience

Work History

Fraud Specialist II Customer Claims

JPMorgan Chase
Tempe, US
06.2024 - Current
  • Handling Customer Claims: Review and investigate claims filed by customers, such as fraudulent transactions, disputed charges, or issues with services.
  • Gather relevant information from customers, review account history, and work with internal systems to investigate the claim and determine its validity.
  • Practice communication skills by keeping customers updated on the status of their claims, answering their questions, and providing guidance throughout the process.
  • Accurately record details of the claim, actions taken, and outcomes in the system to ensure proper tracking and reporting.
  • Collaborate with other teams by working closely with fraud prevention and other departments to resolve more complex claims or issues.
  • Ensure all claims are processed in compliance with company policies, industry regulations, and relevant legal guidelines.
  • Provide support by identifying patterns of fraud or potential security risks and escalating suspicious claims to the appropriate teams.

Fraud Prevention Specialist II - Acquisitions

JPMorgan Chase
Tempe, US
12.2019 - 06.2024
  • Practice risk management and the ability to determine potential fraud risk for current or prospective clients.
  • Analyze data, identify patterns, and work with internal and external parties to mitigate risk and recover losses.
  • Implement strategies to improve performance, accuracy, and quality.
  • Access the Credit Abuse Portfolio to detect whether a customer poses a potential risk.
  • Active in document review to validate the legitimacy of government-issued identifiers.

Research Office Coordinator

Advanced Cardiac Specialists
Mesa, US
10.2003 - 05.2009
  • Scheduling of study visits and procedures.
  • Monitoring of visit window compliance for active studies.
  • Confirming the completion of study visits and procedures.
  • Monitoring hospital admissions and ACS clinic visits/tests for potential serious adverse events in study patients (>150).
  • Assisting CRCs in identifying and screening potential subjects for enrolling in studies.
  • Data entry: Case Report Forms (paper/electronic), Registry Database.
  • Providing assistance to the Director of Research and the Medical Director of Research.
  • Liaison to Medical Students.
  • Department communication.
  • HIPAA Compliance Coordinator.

File Clerk

Advanced Cardiac Specialists
Mesa, US
06.2001 - 10.2003
  • Responsible for disbursing all incoming records to the appropriate doctors for their review.
  • Responsible for filing patients' records into their charts once they have been reviewed by the doctors.
  • Responsible for disbursing all incoming faxes to the appropriate location.
  • Working knowledge of a medical manager.
  • Retrieved requested files from archives or other offsite locations.
  • Handled confidential material with discretion in accordance with company regulations.

Education

Associate's degree - General Studies

Southwestern Michigan College
Dowagiac, MI
12.1994

Skills

  • Banking
  • Risk assessment
  • Customer service
  • Claim investigation
  • Account information review
  • Fraud prevention
  • Organizational skills
  • Communication skills

References

References available upon request.

Timeline

Fraud Specialist II Customer Claims

JPMorgan Chase
06.2024 - Current

Fraud Prevention Specialist II - Acquisitions

JPMorgan Chase
12.2019 - 06.2024

Research Office Coordinator

Advanced Cardiac Specialists
10.2003 - 05.2009

File Clerk

Advanced Cardiac Specialists
06.2001 - 10.2003

Associate's degree - General Studies

Southwestern Michigan College

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