Matthew Mayes
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Fraud and Claims Associate
Wells Fargo
Tempe, AZ
03.2023 - Current
- Reviewed incoming checks deposited from multiple deposit locations
- Worked in a production environment were I Met and exceeded expectations regarding Cases Per Hour and Restraint Review accuracy out of training and the ramp-up period
- Identified potential fraud attempts and mitigated any potential risk to the bank.
- Used company procedures to follow regulation CC guides lines and to place account level holds.
- Spoke with customers when applying Account level holds and explained to them the process of the closure and directed them to the correct partners.
- Currently being Cross Trained in RCDV
Personal Banker
Wells Fargo
Apache Junction, AZ
02.2022 - 03.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Aided tellers as a transaction approver
Sales Associate
Walmart
Apache Junction, AZ
09.2017 - 02.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZ05-2017
Some College (No Degree) - Business Administration
Central Arizona College
Apache Junction, AZSkills
- Fraud and Claims Investigation
- Documentation research
- Interpersonal Communication
- Customer Service
- Relationship Building
- Attention to Detail
- Banking
Timeline
Fraud and Claims Associate
Wells Fargo
03.2023 - Current
Personal Banker
Wells Fargo
02.2022 - 03.2023
Sales Associate
Walmart
09.2017 - 02.2022
High School Diploma -
Apache Junction High School
Some College (No Degree) - Business Administration
Central Arizona College