Karen Hinojos
Baldwin Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Merchandise Reconciliation Associate
Walmart
La Puente, California
05.2019 - Current
- Verified accuracy of merchandise invoices and packing slips.
- Maintained accurate records of all incoming and outgoing shipments.
- Resolved discrepancies between inventory records and actual physical counts.
- Processed returns, credits, and exchanges in accordance with company policy.
- Monitored stock levels to ensure adequate supply for customer orders.
- Analyzed price changes, discounts, and other adjustments to ensure accuracy of accounts payable.
- Audited vendor invoices against purchase orders to verify pricing information.
- Investigated discrepancies between inventory reports and purchase orders.
- Reviewed product specifications to identify any discrepancies or issues prior to shipment.
- Provided guidance to warehouse personnel regarding proper handling techniques for fragile items.
- Ensured compliance with safety regulations when handling hazardous materials.
- Collaborated with vendors to resolve any invoice disputes or discrepancies.
- Created weekly and monthly reconciliation reports for management review.
- Reconciled shipping errors by researching the root cause and developing solutions.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Performed cycle counts on a regular basis to maintain accurate inventory records.
- Assisted in the development of internal control policies related to merchandise reconciliation processes.
Invoice Clerk
Walmart
La Puente, California
09.2013 - 04.2019
- Assisted in developing processes that improved efficiency within the department.
- Developed relationships with internal stakeholders to ensure smooth workflow processes.
- Verified accuracy and completeness of invoices prior to payment processing.
- Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
- Maintained records of all incoming and outgoing invoices.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Managed filing system for invoices, documents, and other relevant information.
- Performed data entry tasks such as entering invoice details into an automated system.
- Generated weekly and monthly sales analysis report for management review.
- Compiled month-end closing entries required for accurate general ledger reporting.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Prepared and posted weekly payments to vendors and suppliers.
- Expedited payments by verifying accuracy and currency of vendor information.
- Maintained accounting ledgers by verifying and posting account transactions.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Developed strong professional rapport with vendors and clients.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Maintained historical records by microfilming and filing documents.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Submitted claims to insurance companies.
- Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Claims Supervisor
Walmart
Duarte, California
05.1999 - 08.2013
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
- Created reports on overall department performance and communicated findings at monthly meetings with management team.
- Assisted in developing strategies for improving customer satisfaction levels through more efficient processes or better communication practices regarding policy changes, updates or procedural updates, changes.
- Worked closely with IT personnel in order to implement systems upgrades which improved the efficiency of the Claims Department's operations.
- Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.
- Maintained records of all correspondence sent out by the department relating to individual claims processed.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Managed team members effectively to meet high production standards with accurate results.
- Trained new team members on policies and procedures for claims handling.
- Motivated team members to maintain targeted turnaround time to obtain processing goals.
- Oversaw onboarding processes for new team members, delivering training on claims handling.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Created financial management mechanisms to minimize financial risk to business.
DSD Receiver
Walmart
Duarte, CA
11.1995 - 04.1999
- Received and processed product shipments in accordance with established procedures.
- Inspected incoming merchandise for quality assurance, quantity accuracy, and adherence to customer specifications.
- Identified discrepancies between shipment documents and actual contents of shipments.
- Recorded receiving data into company system accurately and promptly.
- Unloaded delivery trucks using appropriate tools and equipment.
- Maintained cleanliness of warehouse receiving area.
- Organized stockroom shelves according to item size, type, style, or product code.
- Created labels for products received based on specific customer requirements.
- Communicated with vendors regarding any damaged goods or shortages in orders received.
- Assisted in the preparation of daily shipping and receiving reports as needed.
- Verified counts against packing slips and invoices to ensure accuracy prior to accepting deliveries.
- Ensured all safety protocols were followed while operating forklift or other material handling equipment .
- Resolved problems related to incorrect or damaged shipments from vendors in a timely manner.
- Reviewed purchase orders for accuracy before stocking inventory onto shelves.
- Provided input on ways to improve efficiencies within the receiving department.
- Participated in physical inventories as needed by management staff.
- Checked in products from each DSD vendor, verifying correct quantities of specified items.
- Monitored activities of personnel in receiving area, training new people in proper and safe procedures to protect store's investment.
- Identified damaged goods received and processed and completed documentation according to defined processes.
- Organized receipt and processing of products received directly from manufacturer for delivery to sales floor.
- Transitioned received DSD products and other merchandise into store and tracked in inventory logs.
- Received product deliveries and supplies from distribution centers and other suppliers.
- Assisted in safe unloading of incoming shipments and verified that incoming material arrived in saleable condition.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained inventory of shipping materials and supplies.
- Monitored merchandise received and shipped from facility in computer system.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared documentation to track and report on damaged or missing items.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Education
License - Insurance And Risk Management
Primerica
San Dimas, CA10-2011
High School Diploma -
Sierra Vista High School
Baldwin Park, CA06-1987
Skills
- Microsoft Excel
- Goal-Oriented
- Sales Support
- Merchandising Strategies
- Vendor Relationship Management
- Invoice Preparation
- Contents Verification
- Shipment Inspection
- Delivery Scheduling
- Records Management
- Data Documentation
- Safety Compliance
- Hazardous Materials
- Problem-solving abilities
- Continuous Improvement
- Handheld Scanners
- Time management abilities
- Self Motivation
- Clear Communication
- Organizational Skills
- Data Evaluation
- Inventory Monitoring and Management
- Box and Container Packing
- Invoice and Manifest Review
- Inventory Counts
- Decision-Making
- Supply Chain Management
- Multitasking
Timeline
Merchandise Reconciliation Associate
Walmart
05.2019 - Current
Invoice Clerk
Walmart
09.2013 - 04.2019
Claims Supervisor
Walmart
05.1999 - 08.2013
DSD Receiver
Walmart
11.1995 - 04.1999
License - Insurance And Risk Management
Primerica
High School Diploma -
Sierra Vista High School