Karen Hoitt
Gautier,MS
Summary
I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Tax Specialist
H&R Block
01.2020 - Current
- Responded promptly to official tax notices requiring clarifications and additional submissions.
- Identified impactful regulations and incorporated changes to comply with state a federal law.
- Achieved timely tax filing by managing the preparation and submission of federal, state, and local tax returns for clients.
- Ensured accuracy of financial statements by performing exhaustive reviews of taxable income calculations, deductions, credits, and other related figures.
- Delivered high-quality client service by addressing inquiries promptly and maintaining regular communication regarding updates in taxation rules.
- Developed strong relationships with clients by offering personalized advice tailored to their specific needs in a timely manner.
- Reduced audit risks by conducting thorough research on complex tax issues and providing accurate guidance to clients.
- Increased client retention rates through delivering exceptional customer service, including prompt responses to questions, clear explanations of complex concepts, and consistent followups.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Responded to inquiries from IRS and other tax authorities.
Client Service Representative
Foster’s Heating & Air
08.2012 - 08.2013
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
General Studies
Mississippi Gulf Coast Community College
GautierCertified EMT - Emergency Medical Technology
Mississippi Gulf Coast Community College
Gulfport, MS05.2016
Graduate -
Gautier High School
Gautier, MS05.2013
Skills
- Relationship Building
- Organizational abilities
- Efficient nature
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- Active Listening
- Small Business Tax Returns
Certification
Work permit/license to work in the medical marijuana industry from the state of Mississippi DOH
Timeline
Senior Tax Specialist
H&R Block
01.2020 - Current
Client Service Representative
Foster’s Heating & Air
08.2012 - 08.2013
General Studies
Mississippi Gulf Coast Community College
Certified EMT - Emergency Medical Technology
Mississippi Gulf Coast Community College
Graduate -
Gautier High School
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