Karen Holland
Bethel Springs,TN
Summary
Diligent payroll professional with solid background in payroll management, ensuring accurate and timely processing of employee compensation. Proven track record in resolving payroll discrepancies and enhancing payroll system efficiency. Demonstrated proficiency in compliance with regulatory standards and fostering collaborative team environments.
Overview
30
30
years of professional experience
Work History
Operations Manager
McDonald Insurance and Financial Services
07.2018 - Current
- Primary point of contact for payroll inquiries; maintain accurate and compliant records.
- Onboarding for new hires.
- Oversee employee time off (PTO) balances and insure accuracy and that each office is properly staffed in an employees absence.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mergers/Acquisitions - update carrier and banking information in a timely manner.
- Order office supplies for multiple office locations.
- Renew license for the agency and principal agent.
Licensed Insurance Agent/Operations Manager, Customer Experience
Kevin Barker Agency
04.2011 - 07.2018
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Upsold additional products and services after identifying customer needs and requirements.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored customer feedback and identified areas of improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Purchasing/Accounts Receivable Assistant
Masco Bath
08.2010 - 04.2011
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Supported the finance team by reconciling client accounts and resolving discrepancies in a timely manner.
- Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
- Collaborated with sales and customer service departments to resolve billing issues, improving customer satisfaction rates.
- Streamlined invoice processing for increased efficiency.
Human Resources Staffing Coordinator
Kelly Services
11.2006 - 10.2008
- Administered benefits packages for employees, ensuring accurate enrollment and addressing any questions or concerns that arose.
- Collaborated with department managers to assess staffing needs, identifying gaps, and creating strategic plans to address them.
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Facilitated conflict resolution among employees, fostering a culture of open communication and teamwork.
- Managed and maintained confidential employee records, ensuring accuracy and compliance with relevant laws.
- Streamlined recruiting efforts for increased efficiency, resulting in more qualified candidates being interviewed.
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
- Conducted candidate interviews and performed background checks and verification.
Human Resources Coordinator
Cambridge Marketing, LLC
08.1995 - 08.2006
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Developed and maintained employee handbook, updating policies as necessary.
Education
GED -
McNairy County High School
Selmer, TNSkills
- Policies and procedures implementation
- Maintaining compliance
- Workflow optimization
- Onboarding and orientation
- Problem-solving
- Operations management
Timeline
Operations Manager
McDonald Insurance and Financial Services
07.2018 - Current
Licensed Insurance Agent/Operations Manager, Customer Experience
Kevin Barker Agency
04.2011 - 07.2018
Purchasing/Accounts Receivable Assistant
Masco Bath
08.2010 - 04.2011
Human Resources Staffing Coordinator
Kelly Services
11.2006 - 10.2008
Human Resources Coordinator
Cambridge Marketing, LLC
08.1995 - 08.2006
GED -
McNairy County High School
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