Hi, I’m
Karen Houston Hollins
Decatur,United States
Summary
Reliable employee seeking Airport Security Representative I position. Offering excellent communication skills and good judgement.
Dedicated Airlines industry professional with a history of twenty plus years while meeting company goals. Utilized consistent and organized monitoring security practices, throughout the airport. Skilled in working under pressure. Maintained passengers surveillance, while adapting to new situations and challenges to best assist the aviation security division.
Overview
22
years of professional experience
Work History
Delta Air Lines, Hartsfield Jackson International Airport, Atlanta, GA
Inflight Scheduler
06.2022 - Current
Job overview
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve and increase demanding targets.
- Managed over 50 calls per day
Southern Regional Medical Center, Riverdale, GA
Secretary
05.2021 - Current
Job overview
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Screened visitors and issued badges to maintain safety and security
Fayette County School Board, Fayetteville, GA
After-School Assistant Coordinator
08.2020 - 05.2021
Job overview
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Worked with supervisor to assess needs and determine best courses of action.
- Organized and prepared daily activities and restocked materials and snacks for facility.
- Maintained parental sign-in and sign-out sheets.
- Monitor Access control system for safety of children and parents on campus.
- Report unauthorized securities deficiencies with two way radio.
- Handles 20 plus calls from parents and staff.
Delta Air Lines, Hartsfield Jackson International Airport, Atlanta, GA
Customer Service Representative/Security
10.2000 - 08.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitor passengers from unrestricted areas and doors.
- Handling calls on two way radio for any violations throughout airport.
Education
Clayton State University , Morrow, GA
No Degree from Business Administration And Management
Skills
- Computer Skills
- Attention to Detail
- Telephone Etiquette
- Information Assistance
- Conflict Resolution
- Government Regulations
- Data Communications
- Overseeing daily Operations
- Decision Making
- FAA Regulations
Timeline
Inflight Scheduler
Delta Air Lines, Hartsfield Jackson International Airport
06.2022 - Current
Secretary
Southern Regional Medical Center
05.2021 - Current
After-School Assistant Coordinator
Fayette County School Board
08.2020 - 05.2021
Customer Service Representative/Security
Delta Air Lines, Hartsfield Jackson International Airport
10.2000 - 08.2020
Clayton State University
No Degree from Business Administration And Management
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