Karen Hughes

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Identified and documented quality discrepancies for management to develop resolutions.
• Developed and implemented inspection processes to define criteria and quality control measures.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
• Investigated and resolved customer inquiries and complaints quickly.

Liaison between the supplier,sequencing facility and the customer. Participated in daily audits, controlled sorts and repairing damaged components. Distributed daily email reports, Developed partnerships with management teams through active engagement and communication.

• Inspected incoming and outgoing materials for accuracy and quality.
• Communicated with production team members about quality issues.
• Completed precise measurements using special tools.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.

• Adapted procedures to mitigate issues and improve deficiencies. Documented nonconforming material and reported to appropriate team leaders for review and assessment. Managed multiple personnel while conducting audits, participating in meetings, and managing paperwork.

• Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes. Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process. Helped uncover and fix production problems in order to reduce overall defect rates. Developed and audited practices, programs and reporting system metrics for optimal efficiency. Generated detailed reports outlining results and recommendations. Provided training to over 500 onboarding team members in 2019. Liaised between quality control and other departments and contractors, providing project updates and consultation.

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment. Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.