Karen Hurley

• Conducted comprehensive patient intake questions to gather vital information.
• Managed electronic health records to ensure accurate documentation and compliance standards.
• Maintained accurate, up-to-date client records for reliable reference and communications.
• Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Proficient and daily use in following systems:

Checkpoint Integrity

Ohio Provider Network Management PNM

Docusign

• Assisted in developing new strategies for improving overall system performance.
• Implemented and configured new hardware components in the existing network infrastructure.
• Managed user accounts and privileges according to company policies and regulations.
• Identified risks associated with hardware and software implementation projects.
• Proposed cost-effective solutions for enhancing existing network infrastructures.
• Performed system upgrades to ensure compatibility with new technologies.
• Provided training sessions on proper use of networking equipment and applications.
• Created detailed documentation of all networking configurations and changes made over time.
• Resolved customer complaints regarding network services in a timely manner.
• Ensured compliance with industry standards for data security protocols.
• Diagnosed hardware and software issues affecting system availability.
• Analyzed data traffic patterns to identify potential areas of improvement or optimization.
• Evaluated network performance metrics and generated reports on trends.
• Investigated complex problems related to operating systems, networks, databases, storage devices.
• Provided technical support to users related to network connectivity issues.
• Installed and configured various software applications on the server environment.
• Developed procedures for efficient troubleshooting of network issues.
• Conducted regular maintenance checks to ensure optimal operation of the network infrastructure.
• Monitored and maintained network performance, including routers, switches, firewalls, wireless access points, and load balancers.
• Monitored system performance to promote network speed, availability and reliability.
• Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
• Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
• Performed preventive maintenance of networking hardware and related software.
• Implemented, tested, validated and maintained networking services according to solution designs.
• Held primary responsibility for availability and reliability of network infrastructure.
• Assisted clients and employees by explaining how to properly use network equipment.
• Researched and recommended network equipment and peripheral devices.
• Educated and trained personnel on new technologies.
• Provided high-level connectivity support for corporate and business partner systems.
• Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
• Maintained positive working relationship with fellow staff and management.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.

• Assisted in the coordination of construction activities related to outside plant facilities.
• Identified cost-effective solutions to improve system reliability and efficiency.
• Evaluated existing design documents, drawings and schematics for accuracy and completeness.
• Analyzed network performance data and identified potential areas of improvement.
• Designed and implemented cost-effective fiber and copper layouts to meet new and existing customer needs.
• Coordinated with vendors regarding the purchase of parts or supplies needed for outside plant repairs.
• Conducted site surveys to identify optimal locations for placement of telecommunications equipment.
• Troubleshot complex problems related to telecoms equipment or services across multiple sites.
• Provided technical guidance on outside plant engineering projects.
• Maintained accurate records of work performed in accordance with company policies and procedures.
• Resolved customer issues related to outside plant infrastructure or services.
• Reviewed customer requests for service and ensured they are feasible within existing resources.
• Monitored project progress, budget and timelines to ensure successful completion.
• Discussed engineering projects and products with both clients and other engineers.
• Met with customers to identify electrical needs and recommended appropriate services and equipment.
• Collaborated with mechanical engineers to resolve product development and maintenance issues.
• Worked with other engineers to meet public release deadlines.

• Assisted in developing new strategies for improving overall system performance.
• Implemented and configured new hardware components in the existing network infrastructure.
• Identified risks associated with hardware and software implementation projects.
• Proposed cost-effective solutions for enhancing existing network infrastructures.
• Performed system upgrades to ensure compatibility with new technologies.
• Created detailed documentation of all networking configurations and changes made over time.
• Resolved customer complaints regarding network services in a timely manner.
• Analyzed data traffic patterns to identify potential areas of improvement or optimization.
• Evaluated network performance metrics and generated reports on trends.
• Provided technical support to users related to network connectivity issues.
• Conducted regular maintenance checks to ensure optimal operation of the network infrastructure.
• Replaced faulty or damaged network hardware components to improve performance.
• Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
• Educated and trained personnel on new technologies.
• Maintained positive working relationship with fellow staff and management.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.

• Implemented new technologies or systems that improved efficiency and reduced costs.
• Maintained accurate records of production output, inventory levels, personnel time sheets.
• Conducted regular meetings with employees to discuss any problems or concerns related to job duties.
• Assessed employee performance regularly and provided feedback to enhance productivity levels.
• Analyzed data from various reports to identify areas of improvement in operations processes.
• Provided leadership, direction, and training to staff members on proper operating procedures.
• Planned and scheduled work assignments according to available resources and customer requirements.
• Collaborated with other departments such as engineering, logistics, sales and marketing on projects.
• Coordinated daily production activities and ensured efficient utilization of resources.
• Learned and followed safety and emergency procedures.
• Taught new employees machine operation techniques and important business procedures.
• Rotated among various workstations, performing work necessary to meet production needs.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
• Trained, managed and motivated employees to promote professional skill development.
• Directed and supervised staff performance.

• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
• Answered incoming calls in a professional, courteous and timely manner.
• Responded to customers' requests for assistance with various issues they were having.
• Reported any issues that arose during telephone conversations to management for further investigation.
• Routed calls to the correct department based on caller needs.
• Provided customer service to callers by answering questions and providing requested information.
• Handled incoming and outgoing calls according to standard operating procedures.
• Transferred calls as necessary to appropriate departments or personnel.
• Operated telephone switchboard to provide information, take messages and forward calls.
• Greeted callers warmly and asked how they could be assisted.
• Adhered to all company policies related to telephone etiquette and customer service standards.
• Followed through with customers until their issue was resolved satisfactorily.
• Communicated effectively with other departments regarding customer concerns.
• Offered suggestions for improving customer service processes in order to provide better experiences for callers.
• Provided technical support when needed for troubleshooting problems on the phone.
• Reported telephone line issues and outages for prompt repairs.
• Greeted visitors or callers to handle inquiries or direct to appropriate persons.
• Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
• Assisted individuals with hearing difficulties with using assistive services to complete calls.
• Handled typing and data entry duties to correct and update electronic telephone directories.