Karen Jameson Chavez

Helped customers with purchases handled payments n stocked shelves.handled all customers with complaints and customer service.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Improved resolution time with effective problem-solving for customer complaints.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Participated in training programs to enhance product knowledge and customer service skills.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Cross-trained and backed up other customer service managers.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Managed incoming calls and addressed customer service issues.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Located errors and promptly refiled rejected claims.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Identified and resolved patient billing and payment issues.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
• Collected payments and applied to patient accounts.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Filed and updated patient information and medical records.
• Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
• Liaised between patients, insurance companies, and billing office.
• Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
• Evaluated patients' financial status and established appropriate payment plans.
• Contributed to overall office organization by maintaining up-to-date records of all billed services and payments received.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved customer inquiries and complaints quickly.

Resolved customer complaints and provided exceptional service, surpassing company goals.

• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved accounting, service and delivery concerns.
• Identified and resolved discrepancies and errors in customer accounts.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.